{"id":13426,"date":"2020-09-17T11:11:27","date_gmt":"2020-09-17T09:11:27","guid":{"rendered":"https:\/\/btcnew.co.bw\/business\/?page_id=13426"},"modified":"2021-01-20T22:02:16","modified_gmt":"2021-01-20T20:02:16","slug":"micontact-centre-business","status":"publish","type":"page","link":"https:\/\/btc.bw\/business\/micontact-centre-business\/","title":{"rendered":"MiContact Centre Business"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column width=&#8221;2\/3&#8243;]<div class=\"prelude-headings clearfix \" data-font=36 style=\"\"><h2 class=\"heading clearfix \" style=\"font-weight:600;font-size:36px;\">\r\n\t\tMiContact Centre Business\r\n\t<\/h2><\/div>\r\n\t<div class=\"prelude-spacer clearfix\" data-desktop=\"20\" data-mobi=\"10\" data-smobi=\"10\"><\/div>[vc_column_text]<span>Mitel\u2019s MiContact Center Business platform is designed to give your customers the freedom to interact with you on their preferred device, using the media that works best for them while giving agents and supervisors the tools to manage today\u2019s omnichannel customer journeys.<\/span><\/p>\n<p>MiContact Center Business includes: real-time, historical, and customizable reporting tools; highly customizable speech-enabled Interactive Voice Response (IVR) routing; multichannel workflow routing (email, fax, chat, SMS, and social); outbound dialing and messaging; and integrations with Salesforce.com and other leading-edge Customer Relationship Management (CRM) systems.[\/vc_column_text]\r\n\t<div class=\"prelude-spacer clearfix\" data-desktop=\"60\" data-mobi=\"60\" data-smobi=\"60\"><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]\r\n\t<div class=\"prelude-spacer clearfix\" data-desktop=\"80\" data-mobi=\"60\" data-smobi=\"60\"><\/div>\r\n\t<div class=\"prelude-spacer clearfix\" data-desktop=\"80\" data-mobi=\"60\" data-smobi=\"60\"><\/div>\r\n\t<div class=\"prelude-spacer clearfix\" data-desktop=\"60\" data-mobi=\"60\" data-smobi=\"60\"><\/div>[\/vc_column][\/vc_row][vc_row][vc_column][vc_row_inner][\/vc_row_inner]     \r\n    \t<div class=\"prelude-adv-tabs style-1\">\r\n            <div class=\"tab-title\">\r\n            <\/div>\r\n            <div class=\"tab-content-wrap\">\r\n            \t     \t    <div class=\"tab-content\">\r\n                <div class=\"item-title\"><a class=\"anchor-link\"><span class=\"title\">BENEFITS<\/span><\/a><\/div>     \t    \t<div class=\"item-content\">\r\n\t<div class=\"prelude-spacer clearfix\" data-desktop=\"60\" data-mobi=\"10\" data-smobi=\"10\"><\/div>[vc_row_inner][vc_column_inner width=&#8221;5\/12&#8243;]<div class=\"prelude-single-heading clearfix \" style=\"\"><span class=\"inner\"><span class=\"heading clearfix \" style=\"font-weight:600;\">\r\n\t\tAll-In-One Simplicity\r\n\t<\/span><\/span><\/div>[vc_column_text]<\/p>\n<ul>\n<li><span>Everything you need to operate a world class customer experience center including built-in Workow Designer, IVR, Contact Recording, Quality Monitoring, Workforce Scheduling, Historical Reporting and Real-Time Dashboards.<\/span><\/li>\n<\/ul>\n<p>[\/vc_column_text]\r\n\t<div class=\"prelude-spacer clearfix\" data-desktop=\"20\" data-mobi=\"10\" data-smobi=\"10\"><\/div><div class=\"prelude-single-heading clearfix \" style=\"\"><span class=\"inner\"><span class=\"heading clearfix \" style=\"font-weight:600;\">\r\n\t\tDesign with ease\r\n\t<\/span><\/span><\/div>[vc_column_text]<\/p>\n<ul>\n<li><span>Leverage an intuitive drag-and-drop interface to create sophisticated interaction for all media types without complex programming.<\/span><\/li>\n<\/ul>\n<p>[\/vc_column_text]\r\n\t<div class=\"prelude-spacer clearfix\" data-desktop=\"20\" data-mobi=\"10\" data-smobi=\"10\"><\/div><div class=\"prelude-single-heading clearfix \" style=\"\"><span class=\"inner\"><span class=\"heading clearfix \" style=\"font-weight:600;\">\r\n\t\tImprove first contact resolution\r\n\t<\/span><\/span><\/div>[vc_column_text]<\/p>\n<ul>\n<li><span>Agents collaborate instantaneously with experts to resolve customer inquiries on first contact resulting in fewer interaction transfers and customer call backs.<\/span><\/li>\n<\/ul>\n<p>[\/vc_column_text]\r\n\t<div class=\"prelude-spacer clearfix\" data-desktop=\"20\" data-mobi=\"10\" data-smobi=\"10\"><\/div><div class=\"prelude-single-heading clearfix \" style=\"\"><span class=\"inner\"><span class=\"heading clearfix \" style=\"font-weight:600;\">\r\n\t\tIncrease productivity\r\n\t<\/span><\/span><\/div>[vc_column_text]<\/p>\n<ul>\n<li><span>Agents manage simultaneous interactions on a variety of channels through a unified web-based desktop or work directly from within the CRM. Fewer applications to switch between means greater agent productivity.<\/span><\/li>\n<\/ul>\n<p>[\/vc_column_text]\r\n\t<div class=\"prelude-spacer clearfix\" data-desktop=\"20\" data-mobi=\"10\" data-smobi=\"10\"><\/div><div class=\"button-wrap icon-right\" style=\"\" ><a href=\"\/business\/my-account\/online-application-form\/\" target=\"_self\" class=\"prelude-button btn-24953107 medium no_icon custom custom\" style=\"border-radius:3px;\"  data-background=\"#39b54a\" data-text=\"#ffffff\" data-text-hover=\"#ffffff\" data-background-hover=\"#39374d\">\r\n\t\t<span style=\"\">Apply now <\/span>\r\n\t<\/a><\/div>\r\n\t<div class=\"prelude-spacer clearfix\" data-desktop=\"20\" data-mobi=\"10\" data-smobi=\"10\"><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;7\/12&#8243;]\r\n\t<div class=\"prelude-spacer clearfix\" data-desktop=\"0\" data-mobi=\"40\" data-smobi=\"40\"><\/div><div class=\"prelude-simple-image  img-stretch  stretch ctb-633922564\" data-reveal=\"true\" data-reveal-options='{\"direction\":\"lr\",\"bgcolor\":\"#dddddd\"}'  data-stretch-right=0vw>\r\n\t\t\t\t<figure style=\"border-radius:20px;overflow:hidden;\"><img decoding=\"async\" alt=\"image\" src=\"https:\/\/btc.bw\/business\/wp-content\/uploads\/sites\/2\/2021\/01\/Artboard-4-80-1.jpg\" \/> <\/figure>\r\n\t\t\t<\/div>[\/vc_column_inner][\/vc_row_inner]<\/div>     \t    <\/div>\r\n             \t    <div class=\"tab-content\">\r\n                <div class=\"item-title\"><a class=\"anchor-link\"><span class=\"title\">FEATURES<\/span><\/a><\/div>     \t    \t<div class=\"item-content\">\r\n\t<div class=\"prelude-spacer clearfix\" data-desktop=\"60\" data-mobi=\"10\" data-smobi=\"10\"><\/div>[vc_row_inner][vc_column_inner width=&#8221;5\/12&#8243;][vc_column_text]<\/p>\n<ul>\n<li>Data-Driven Skills-Based Routing<\/li>\n<li>Voice, Chat, SMS, Email, FAX, Social Media, and 3rd party media<\/li>\n<li>Self-Service IVR<\/li>\n<li>Speech Recognition and Text-to-Speech<\/li>\n<li>Workow Designer<\/li>\n<li>Customizable real-time dashboards<\/li>\n<li>Standard and custom historical reporting tools<\/li>\n<li>Outbound dialing and messaging<\/li>\n<li>Scheduled and real-time callbacks<\/li>\n<li>Agent\/Supervisor instant messaging<\/li>\n<li>Mobile Agent (smartphone) and Supervisor (tablet)<\/li>\n<li>Silent monitoring \/ barge-in<\/li>\n<li>Built-in Call Recording<\/li>\n<li>Integrated Quality Monitoring<\/li>\n<li>Built-in Workforce Scheduling<\/li>\n<li>Integrated Workforce Management<\/li>\n<li>Standard &amp; customized CRM integrations via REST APIs and toolkit<\/li>\n<\/ul>\n<p>[\/vc_column_text]\r\n\t<div class=\"prelude-spacer clearfix\" data-desktop=\"20\" data-mobi=\"10\" data-smobi=\"10\"><\/div><div class=\"button-wrap icon-right\" style=\"\" ><a href=\"\/business\/my-account\/online-application-form\/\" target=\"_self\" class=\"prelude-button btn-1977470332 medium no_icon custom custom\" style=\"border-radius:3px;\"  data-background=\"#39b54a\" data-text=\"#ffffff\" data-text-hover=\"#ffffff\" data-background-hover=\"#39374d\">\r\n\t\t<span style=\"\">Apply now <\/span>\r\n\t<\/a><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;7\/12&#8243;]\r\n\t<div class=\"prelude-spacer clearfix\" data-desktop=\"0\" data-mobi=\"40\" data-smobi=\"40\"><\/div><div class=\"prelude-simple-image  img-stretch  stretch ctb-595894106\" data-reveal=\"true\" data-reveal-options='{\"direction\":\"lr\",\"bgcolor\":\"#dddddd\"}'  data-stretch-right=0vw>\r\n\t\t\t\t<figure style=\"border-radius:20px;overflow:hidden;\"><img decoding=\"async\" alt=\"image\" src=\"https:\/\/btc.bw\/business\/wp-content\/uploads\/sites\/2\/2021\/01\/Artboard-4@2x-80.jpg\" \/> <\/figure>\r\n\t\t\t<\/div>[\/vc_column_inner][\/vc_row_inner]<\/div>     \t    <\/div>\r\n             \t    <div class=\"tab-content\">\r\n                <div class=\"item-title\"><a class=\"anchor-link\"><span class=\"title\">TARGET MARKET<\/span><\/a><\/div>     \t    \t<div class=\"item-content\">\r\n\t<div class=\"prelude-spacer clearfix\" data-desktop=\"60\" data-mobi=\"10\" data-smobi=\"10\"><\/div>[vc_row_inner][vc_column_inner width=&#8221;5\/12&#8243;]<div class=\"prelude-single-heading clearfix  has-line\" style=\"\"><span class=\"inner\"><span class=\"line accent\" style=\"width:40px;height:2px;\"><\/span><span class=\"heading clearfix \" style=\"font-weight:600;\">\r\n\t\tMedium Enterprises\r\n\t<\/span><\/span><\/div>\r\n\t<div class=\"prelude-spacer clearfix\" data-desktop=\"40\" data-mobi=\"30\" data-smobi=\"30\"><\/div><div class=\"prelude-single-heading clearfix  has-line\" style=\"\"><span class=\"inner\"><span class=\"line accent\" style=\"width:40px;height:2px;\"><\/span><span class=\"heading clearfix \" style=\"font-weight:600;\">\r\n\t\tLarge Enterprises & Government\r\n\t<\/span><\/span><\/div>\r\n\t<div class=\"prelude-spacer clearfix\" data-desktop=\"40\" data-mobi=\"30\" data-smobi=\"30\"><\/div><div class=\"button-wrap icon-right\" style=\"\" ><a href=\"\/business\/my-account\/online-application-form\/\" target=\"_self\" class=\"prelude-button btn-1118522248 medium no_icon custom custom\" style=\"border-radius:3px;\"  data-background=\"#39b54a\" data-text=\"#ffffff\" data-text-hover=\"#ffffff\" data-background-hover=\"#39374d\">\r\n\t\t<span style=\"\">Apply now <\/span>\r\n\t<\/a><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;7\/12&#8243;]\r\n\t<div class=\"prelude-spacer clearfix\" data-desktop=\"0\" data-mobi=\"40\" data-smobi=\"40\"><\/div><div class=\"prelude-simple-image  img-stretch  stretch ctb-463005551\" data-reveal=\"true\" data-reveal-options='{\"direction\":\"lr\",\"bgcolor\":\"#dddddd\"}'  data-stretch-right=0vw>\r\n\t\t\t\t<figure style=\"border-radius:20px;overflow:hidden;\"><img decoding=\"async\" alt=\"image\" src=\"https:\/\/btc.bw\/business\/wp-content\/uploads\/sites\/2\/2021\/01\/Artboard-1-80.jpg\" \/> <\/figure>\r\n\t\t\t<\/div>[\/vc_column_inner][\/vc_row_inner]<\/div>     \t    <\/div>\r\n                    <\/div>                \t\t\t\r\n    \t<\/div>\r\n\r\n        [\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column width=&#8221;2\/3&#8243;][vc_column_text]Mitel\u2019s MiContact Center Business platform is designed to give your customers the freedom to interact with you on their preferred device, using the media that works best for them while giving agents and supervisors the tools to manage today\u2019s omnichannel customer journeys. MiContact Center Business includes: real-time, historical, and<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"_links":{"self":[{"href":"https:\/\/btc.bw\/business\/wp-json\/wp\/v2\/pages\/13426"}],"collection":[{"href":"https:\/\/btc.bw\/business\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/btc.bw\/business\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/btc.bw\/business\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/btc.bw\/business\/wp-json\/wp\/v2\/comments?post=13426"}],"version-history":[{"count":11,"href":"https:\/\/btc.bw\/business\/wp-json\/wp\/v2\/pages\/13426\/revisions"}],"predecessor-version":[{"id":15064,"href":"https:\/\/btc.bw\/business\/wp-json\/wp\/v2\/pages\/13426\/revisions\/15064"}],"wp:attachment":[{"href":"https:\/\/btc.bw\/business\/wp-json\/wp\/v2\/media?parent=13426"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}