{"id":13598,"date":"2020-09-22T06:16:01","date_gmt":"2020-09-22T04:16:01","guid":{"rendered":"https:\/\/btcnew.co.bw\/business\/?page_id=13598"},"modified":"2020-11-30T02:39:52","modified_gmt":"2020-11-30T00:39:52","slug":"complaint-form","status":"publish","type":"page","link":"https:\/\/btc.bw\/business\/complaint-form\/","title":{"rendered":"Log a Complaint"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column width=&#8221;3\/4&#8243;]<style type=\"text\/css\" id=\"118\" data-form-unique-id=\"72942\" >.arf_repeater_field_wrapper{\npadding:0px !important;\n}\n#Incident-date{\nwidth: 100%;\npadding: 5px 20px;\n}\n#heading_448{\ndisplay:none !important;\n}<\/style><div class=\"arf_form ar_main_div_118 arf_form_outer_wrapper \" id=\"arffrm_118_container\"><div id=\"arf_message_error\" class=\"frm_error_style\" style=\"display:none;\"><div class=\"msg-detail\"><div class=\"msg-description-success\">Form Submission is restricted<\/div><\/div><\/div><div id=\"arf_message_success_popup\" style=\"display:none;\"><div class=\"msg-detail\"><div class=\"msg-description-success\">Form is successfully submitted. 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data-id=\"form_submit_type\" value=\"1\" \/><input type=\"hidden\" data-jqvalidate=\"false\" name=\"arf_http_referrer_url\" data-id=\"arf_http_referrer_url\" value=\"\" \/><input type=\"hidden\" data-jqvalidate=\"false\" name=\"entry_key\" value=\"\" \/><input type=\"hidden\" data-jqvalidate=\"false\" name=\"arf_skip_captcha\" data-id=\"arf_skip_captcha\" value=\"0\" \/><input type='hidden' id='arf_pb_field_animation_duration_front_118' name='arf_pb_field_animation_duration_front_118' value='' \/><input type='hidden' id='arf_pb_field_animation_delay_front_118' name='arf_pb_field_animation_delay_front_118' value='' \/><input type='hidden' id='arf_pb_field_animation_inherit_118' name='arf_pb_field_animation_inherit_118' value='0' \/><input type='hidden' id='arf_field_animation_style_front_118' name='arf_field_animation_style_front_118' value='' \/><input type='hidden' id='arf_field_animation_duration_front_118' name='arf_field_animation_duration_front_118' value='' \/><input type='hidden' id='arf_field_animation_delay_front_118' name='arf_field_animation_delay_front_118' value='' \/><input type=\"hidden\" id=\"arf_form_site_wide_118\" value=\"no\" \/><div class=\"allfields\" style=\"visibility:hidden;height:0;\"><div class=\"arf_fieldset arf_standard_form\" id=\"arf_fieldset_72942\"><div class=\"arftitlecontainer\"><div class=\"formtitle_style\">Complaint Form<\/div><div class=\"arf_field_description formdescription_style\">Submit your complaint details<\/div><\/div><div id=\"page_0\" class=\"page_break\"><div id=\"arf_field_446_72942_container\" class=\"    arfformfield arf_display_to_confirmation_summary control-group arfmainformfield  arf_field_type_html  top_container  top_container arfformfield frm_first_half arf_field_446\" data-field-type=\"html\" data-parent_field=\"0\" style='width: 48.218%'><div class=\"arf_htmlfield_control\"><label for=\"Incident-date\">Incident Date* <\/label>\n\n<input type=\"date\" id=\"Incident-date\" name=\"Incident-date\" required\/><\/div><\/div><div class=\"arf_half_middle\"><\/div><div id=\"arf_field_447_72942_container\" class=\"    arfformfield control-group arfmainformfield  arffieldrequired arf_field_type_text  top_container top_container arfformfield frm_last_half  arf_inline_field_value  arf_field_447\"  style='width: 48.218%' data-field-type=\"text\" data-parent_field=\"0\" ><label data-type=\"text\" for=\"field_8jco57_72942\" class=\"arf_main_label arf_main_label_14px\" aria-label = >Incident Time<span class=\"arfcheckrequiredfield\">*<\/span><\/label><div class=\"controls\"   ><div class=\"arf_prefix_suffix_wrapper  arf_prefix_only  \"><span id=\"arf_prefix_8jco57\" class=\"arf_prefix\" onclick=\"arfFocusInputField(this,'8jco57');\"><i class=\"fas fa-clock\"><\/i><\/span><input data-validation-regex-regex=\"(0[0-9]|1[0-9]|2[0-3]):[0-5][0-9]\"  data-validation-regex-message=\"Invalid time provided\"  type=\"text\" id=\"field_8jco57_72942\"  name=\"item_meta[447]\"  class=\" arf_required \" placeholder=\"00:00\"  data-validation-required-message=\"This field cannot be blank.\"   \/><\/div><\/div><\/div><div style=\"clear:both;\"><\/div><div id=\"arf_field_437_72942_container\" class=\"    arfformfield arf_display_to_confirmation_summary control-group arfmainformfield  arf_field_type_html  top_container  top_container arfformfield  arf_field_437\" data-field-type=\"html\" data-parent_field=\"0\" style='width: 100%'><div class=\"arf_htmlfield_control\"><arftotal><\/arftotal><h6 class=\"form-subheading\">Customer's details<\/h6><\/div><\/div><div style=\"clear:both;\"><\/div><div id=\"arf_field_438_72942_container\" class=\"      arfformfield control-group arfmainformfield  arf_horizontal_radio  arffieldrequired arf_field_type_radio   top_container  top_container arfformfield  arf_field_438\"  style='width: 100%'  data-field-type=\"radio\" data-parent_field=\"0\"><label data-type=\"radio\" for=\"field_ty6kxs_72942\" class=\"arf_main_label arf_main_label_14px\" aria-label = >Customer Type<span class=\"arfcheckrequiredfield\">*<\/span><\/label><div class=\"setting_radio controls arf_standard_radio \" style=\"padding-top:5px;\"><div class=\"arf_radiobutton \"><div class='arf_radio_input_wrapper'><input type=\"radio\" name=\"item_meta[438]\" data-type=\"radio\" id=\"field_438-0-72942\" data-unique-id=\"72942\" value=\"BTC Customer\"   class=\" arf_required \" data-validation-minchecked-minchecked=\"1\" data-validation-minchecked-message=\"This field cannot be blank.\" onChange='arf_cl_apply_v3(72942,{\"0\":\"439\",\"1\":\"440\",\"2\":\"441\",\"3\":\"445\",\"8\":\"443\"});' style=\" \" \/><span><\/span><\/div><label data-type=\"radio\" for=\"field_438-0-72942\" class=\"\">BTC Customer<\/label><\/div><div class=\"arf_radiobutton \"><div class='arf_radio_input_wrapper'><input type=\"radio\" name=\"item_meta[438]\" data-type=\"radio\" id=\"field_438-1-72942\" data-unique-id=\"72942\" value=\"Enter your details\"  checked=\"checked\"  class=\" arf_required \" onChange='arf_cl_apply_v3(72942,{\"0\":\"439\",\"1\":\"440\",\"2\":\"441\",\"3\":\"445\",\"8\":\"443\"});' style=\" \" \/><span><\/span><\/div><label data-type=\"radio\" for=\"field_438-1-72942\" class=\"\">Enter your details<\/label><\/div><div class=\"arf_radiobutton \"><div class='arf_radio_input_wrapper'><input type=\"radio\" name=\"item_meta[438]\" data-type=\"radio\" id=\"field_438-2-72942\" data-unique-id=\"72942\" value=\"Remain anonymous\"   class=\" arf_required \" onChange='arf_cl_apply_v3(72942,{\"0\":\"439\",\"1\":\"440\",\"2\":\"441\",\"3\":\"445\",\"8\":\"443\"});' style=\" \" \/><span><\/span><\/div><label data-type=\"radio\" for=\"field_438-2-72942\" class=\"\">Remain anonymous<\/label><\/div><\/div><\/div><div style=\"clear:both;\"><\/div><div id=\"arf_field_439_72942_container\" class=\"    arfformfield control-group arfmainformfield  arffieldrequired arf_field_type_text  top_container top_container arfformfield frm_first_half  arf_inline_field_value  arf_field_439\"  style='width: 47.841%' data-field-type=\"text\" data-parent_field=\"0\" ><label data-type=\"text\" for=\"field_1zi1x7_72942\" class=\"arf_main_label arf_main_label_14px\" aria-label = >First Name<span class=\"arfcheckrequiredfield\">*<\/span><\/label><div class=\"controls\"   ><div class=\"arf_prefix_suffix_wrapper  arf_prefix_only  \"><span id=\"arf_prefix_1zi1x7\" class=\"arf_prefix\" onclick=\"arfFocusInputField(this,'1zi1x7');\"><i class=\"fas fa-user-alt\"><\/i><\/span><input data-validation-regex-regex=\"^[a-zA-Z\\s]*$\"  data-validation-regex-message=\"Entered value is invalid\"  type=\"text\" id=\"field_1zi1x7_72942\"  name=\"item_meta[439]\"  class=\" arf_required \" data-validation-required-message=\"This field cannot be blank.\"   \/><\/div><\/div><\/div><div class=\"arf_half_middle\"><\/div><div id=\"arf_field_440_72942_container\" class=\"    arfformfield control-group arfmainformfield  arffieldrequired arf_field_type_text  top_container top_container arfformfield frm_last_half  arf_inline_field_value  arf_field_440\"  style='width: 47.841%' data-field-type=\"text\" data-parent_field=\"0\" ><label data-type=\"text\" for=\"field_g359at_72942\" class=\"arf_main_label arf_main_label_14px\" aria-label = >Surname<span class=\"arfcheckrequiredfield\">*<\/span><\/label><div class=\"controls\"   ><div class=\"arf_prefix_suffix_wrapper  arf_prefix_only  \"><span id=\"arf_prefix_g359at\" class=\"arf_prefix\" onclick=\"arfFocusInputField(this,'g359at');\"><i class=\"fas fa-user-alt\"><\/i><\/span><input data-validation-regex-regex=\"^[a-zA-Z\\s]*$\"  data-validation-regex-message=\"Entered value is invalid\"  type=\"text\" id=\"field_g359at_72942\"  name=\"item_meta[440]\"  class=\" arf_required \" data-validation-required-message=\"This field cannot be blank.\"   \/><\/div><\/div><\/div><div style=\"clear:both;\"><\/div><div id=\"arf_field_443_72942_container\" class=\"    arfformfield control-group arfmainformfield  arffieldrequired arf_field_type_text  top_container top_container arfformfield frm_first_half  arf_inline_field_value  arf_field_443\"  style='width: 48.029%' data-field-type=\"text\" data-parent_field=\"0\" ><label data-type=\"text\" for=\"field_uqz7t0_72942\" class=\"arf_main_label arf_main_label_14px\" aria-label = >Cellphone<span class=\"arfcheckrequiredfield\">*<\/span><\/label><div class=\"controls\"   ><div class=\"arf_prefix_suffix_wrapper  arf_prefix_only  \"><span id=\"arf_prefix_uqz7t0\" class=\"arf_prefix\" onclick=\"arfFocusInputField(this,'uqz7t0');\"><i class=\"fas fa-mobile-alt\"><\/i><\/span><input data-validation-regex-regex=\"([7])([1-7]{1})([0-9]{6})\"  data-validation-regex-message=\"Entered value is invalid\"  type=\"text\" id=\"field_uqz7t0_72942\"  name=\"item_meta[443]\"  maxlength=\"8\"  minlength=\"8\"  class=\" arf_required \" maxlength=\"8\"  data-validation-required-message=\"This field cannot be blank.\" minlength=\"8\" data-validation-minlength-message=\"Invalid cellphone number\"  \/><\/div><\/div><\/div><div class=\"arf_half_middle\"><\/div><div id=\"arf_field_441_72942_container\" class=\"    arfformfield control-group arfmainformfield  arf_field_type_text  top_container top_container arfformfield frm_last_half  arf_inline_field_value  arf_field_441\"  style='width: 48.406%' data-field-type=\"text\" data-parent_field=\"0\" ><label data-type=\"text\" for=\"field_rbc1is_72942\" class=\"arf_main_label arf_main_label_14px\" aria-label = >Phone<\/label><div class=\"controls\"   ><div class=\"arf_prefix_suffix_wrapper  arf_prefix_only  \"><span id=\"arf_prefix_rbc1is\" class=\"arf_prefix\" onclick=\"arfFocusInputField(this,'rbc1is');\"><i class=\"fas fa-phone-alt\"><\/i><\/span><input data-validation-regex-regex=\"([2-6]{1})([0-9]{5}|[0-9]{6})\"  data-validation-regex-message=\"Entered value is invalid\"  type=\"text\" id=\"field_rbc1is_72942\"  name=\"item_meta[441]\"  maxlength=\"7\"  minlength=\"6\"  maxlength=\"7\" minlength=\"6\" data-validation-minlength-message=\"Invalid minimum characters length\"  \/><\/div><\/div><\/div><div style=\"clear:both;\"><\/div><div id=\"arf_field_445_72942_container\" class=\"    arfformfield control-group arfmainformfield  arffieldrequired arf_field_type_email  top_container  arf_inline_field_value   top_container arfformfield  arf_field_445\"  style='width: 100%'  data-field-type=\"email\" data-parent_field=\"0\"><label data-type=\"email\" for=\"field_mcaa8n_72942\" class=\"arf_main_label arf_main_label_14px\" aria-label = >Email<span class=\"arfcheckrequiredfield\">*<\/span><\/label><div class=\"controls\"   ><div class=\"arf_prefix_suffix_wrapper  arf_prefix_only  \"><span id=\"arf_prefix_mcaa8n\" class=\"arf_prefix\" onclick=\"arfFocusInputField(this,'mcaa8n');\"><i class=\"fas fa-envelope-open-text\"><\/i><\/span><input type=\"text\" id=\"field_mcaa8n_72942\" name=\"item_meta[445]\"  class=\" arf_required \" data-validation-required-message=\"This field cannot be blank.\"  data-validation-regex-regex=\"[\\p{L}0-9._-]+@[\\p{L}0-9.-]+\\.[\\p{L}]+\" data-validation-regex-message=\"Email is invalid\"  \/><\/div><\/div><\/div><div style=\"clear:both;\"><\/div><div id=\"arf_field_444_72942_container\" class=\"    arfformfield input-field control-group arfmainformfield  arffieldrequired arf_field_type_select  top_container  top_container arfformfield  arf_field_444\"  style='width: 100%'  data-field-type=\"select\" data-parent_field=\"0\"><label data-type=\"select\" for=\"field_d54za8_72942\" class=\"arf_main_label arf_main_label_14px\" aria-label = >Complaint Category<span class=\"arfcheckrequiredfield\">*<\/span><\/label><div class=\" sltstandard_front controls\"  ><div class=\"arf_selectpicker_wrapper\" style=\"min-width:100px; \"><input type=\"text\" autocomplete=\"off\" class=\"arf-selectpicker-input-control \" id=\"field_d54za8_72942\" name=\"item_meta[444]\" value=\"\"  data-default-val=''  data-validation-required-message='This field cannot be blank.'  data-field_id='444' ><dl class=\"arf-selectpicker-control  arf_form_field_picker \" data-id=\"field_d54za8_72942\" data-name=\"item_meta[444]\"><dt><span><\/span><i class=\"arf-selectpicker-caret\"><\/i><\/dt><dd><ul data-id=\"field_d54za8_72942\" id=\"\" class=\"\"><li class=\"arf_material_outline_sel_data_label\" data-pos=\"0\" aria-label=\"\"  data-value=\"\" data-label=\"\"><\/li><li class=\"\" data-pos=\"1\" aria-label=\"network coverage \"  data-value=\"network coverage \" data-label=\"network coverage \">network coverage <\/li><li class=\"\" data-pos=\"2\" aria-label=\"customer service \"  data-value=\"customer service \" data-label=\"customer service \">customer service <\/li><li class=\"\" data-pos=\"3\" aria-label=\"service performance\"  data-value=\"service performance\" data-label=\"service performance\">service performance<\/li><\/ul><\/dd><\/dl><\/div><\/div><\/div><div style=\"clear:both;\"><\/div><div id=\"arf_field_442_72942_container\" class=\"    arfformfield control-group arfmainformfield  arffieldrequired arf_field_type_textarea  top_container top_container arfformfield   arf_inline_field_value  arf_field_442\"  style='width: 100%'  data-field-type=\"textarea\" data-parent_field=\"0\"><label data-type=\"textarea\" for=\"field_ztcf0r_72942\" class=\"arf_main_label arf_main_label_14px\" aria-label = >Description of complaint<span class=\"arfcheckrequiredfield\">*<\/span><\/label><div class=\"controls\"   ><textarea name=\"item_meta[442]\" id=\"field_ztcf0r_72942\"  rows=\"3\"  maxlength=\"250\"  class=\" arf_text_is_countable arf_required \" maxlength=\"250\"  class=\"arf_text_is_countable\"  data-validation-required-message=\"This field cannot be blank.\"  maxlength=\"250\" data-validation-maxlength-message=\"Invalid maximum characters length\"  ><\/textarea><div class=\"arfcount_text_char_div\"><span class=\"arftextarea_char_count\">0<\/span> \/ 250<\/div><div class=\"arf_field_description arf_textareachar_limit\">(Max: 250 characters)<\/div><\/div><\/div><div style=\"clear:both;\"><\/div><input type=\"hidden\" id=\"arf_repeatable_field_counter_448\" data-max_add=\"0\" value=\"1\" \/><div id=\"heading_448\" class=\"arf_heading_div  \"><h2 class='arf_sec_heading_field pos_top  ' style='display:block'; data-field-type='section' >HiddenSection<\/h2><div class=\"arf_field_description arf_heading_description\"><\/div><div id=\"arf_field_449_72942_container\" class=\"    arfformfield control-group arfmainformfield  arf_field_type_text  top_container top_container arfformfield   arf_inline_field_value  arf_field_449\"  style='width: 99.616%' data-field-type=\"text\" data-parent_field=\"448\" ><label data-type=\"text\" for=\"field_v3nvi2_72942\" class=\"arf_main_label arf_main_label_14px\" aria-label = >Incident Date<\/label><div class=\"controls\"   ><input   type=\"text\" id=\"field_v3nvi2_72942\"  name=\"item_meta[449]\"   \/><\/div><\/div><div style=\"clear:both;\"><\/div><\/div><div style=\"clear:both;\"><\/div><div style=\"clear:both;height:1px;\">&nbsp;<\/div><\/div><!-- page_break && page_0--><div class=\"arfsubmitbutton _container\" ><div class=\"arf_submit_div  _container\"><input type=\"hidden\" data-jqvalidate=\"false\" value=\"1\" name=\"is_submit_form_118\" data-id=\"is_submit_form_118\" \/><input type=\"hidden\" data-jqvalidate=\"false\" value=\"0\" data-val=\"0\" data-max=\"0\" name=\"submit_form_118\" data-id=\"submit_form_118\" \/><button class=\"arf_submit_btn  arf_submit_btn_flat   btn-info arfstyle-button  unknown\"  id=\"arf_submit_btn_72942\" name=\"arf_submit_btn_72942\" data-style=\"zoom-in\"  ><span class=\"arfsubmitloader\"><\/span><span class=\"arfstyle-label\">Submit<\/span><\/button><\/div><\/div><div style=\"clear:both\"><\/div><\/div><!-- arf_fieldset --><\/div><!-- allfields --><\/form><script type='text\/javascript' data-cfasync='false'>if(!window['arf_conditional_logic']){window['arf_conditional_logic'] = new 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