{"id":15685,"date":"2026-09-08T11:53:59","date_gmt":"2026-09-08T09:53:59","guid":{"rendered":"https:\/\/btc.bw\/business\/?page_id=15685"},"modified":"2026-09-08T11:53:59","modified_gmt":"2026-09-08T09:53:59","slug":"voice-plans","status":"publish","type":"page","link":"https:\/\/btc.bw\/business\/voice-plans\/","title":{"rendered":"Voice Plans"},"content":{"rendered":"
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KEY FEATURES<\/strong> Enquire about this offer: info@btc.bw<\/span><\/a><\/strong><\/p>\n Download Dinstar Brochure<\/a><\/strong><\/p>\n [\/vc_column_text]\r\n\t MIVOICE BUSINESS SOLUTION AT A GLANCE<\/strong><\/p>\n INDUSTRY SOLUTIONS<\/strong><\/p>\n MiVoice Business integrates seamlessly with your industry\u2019s most popular applications with specialized partners in multiple vertical markets, including:<\/p>\n \u2022 Education MIVOICE BUSINESS OFFERS A COMPLETE COMMUNICATIONS SOLUTION<\/strong><\/p>\n Businesses of all sizes are looking for comprehensive communications that ensure continuous employee and team productivity. By integrating unified communications, collaboration, desktop phones, and contact center into a single solution, MiVoice Business delivers seamless workflows that are powerful yet simple to use. Embedded mobility solutions give your employees greater freedom to communicate from wherever their business takes them, without the burden of escalating mobility costs:<\/p>\n \u2022 Single Number \u2013 Select up to 8 devices (desk phone, soft phone, smartphone) to act as your business phone, so all of your phone numbers collapse into a single business extension. DEPLOYMENT FLEXIBILITY<\/strong><\/p>\n MiVoice Business has a deployment model to fit your organization\u2019s individual requirements. Even if you decide to deploy the solution on your premises, Mitel provides you a path to the cloud when the time is right for your organization. In fact, as your organization\u2019s IT strategy evolves (for example: from distributed servers in multiple sites to a single private cloud), MiVoice Business evolves with your business \u2013 delivering a strong, futureproof solution with a low total cost of ownership (TCO)<\/p>\n On Your Premises:<\/strong><\/p>\n \u2022 Mitel EX Controller & Mitel SMB Controller WHY PRIVATE CLOUD?<\/strong> PUBLIC CLOUD<\/strong> MIVOICE BUSINESS SOLUTION HIGHLIGHTS<\/strong><\/p>\n \u2022 Global Platform designed to meet the needs of businesses in a single site or a multi-site network that spans the globe SUPERCHARGE YOUR BUSINESS PRODUCTIVITY<\/strong> With MiVoice Business, your employees benefit from:<\/strong><\/p>\n \u2022 Unified Communications (UC) services that make connecting with others an intuitive, seamless experience BRIDGE THE COMMUNICATIONS GAP<\/strong><\/p>\n With the \u201cMeetings\u201d function of MiCollab, you get a multi-party video solution designed for those who want to schedule future video meetings or alternatively escalate from a chat to a video call in seconds. VERSATILE FAMILY OF MOBILE FIRST IP PHONES<\/strong><\/p>\n The Mitel 6900 IP phone series is a powerful family of \u2018Mobile First\u2019 IP phones that offer advanced integrations with mobile devices and applications. Mobile integration capabilities allow users to pair their mobile phone directly to the 6900 IP phones to allow the management of both mobile phone and IP calls on a single device. The Mitel 6900 IP phones deliver crystal-clear audio through the unique corded or cordless voice-optimized handset and high-performance hands-free speakerphone. Unparalleled flexibility is achieved through a broad array of user-installable accessories that tailor the phone to the specific user\u2019s needs for increased mobility, improved workflows, and enhanced communications. The 6900 IP phone family has the functionality and flexibility to meet the needs of today\u2019s demanding work environment.<\/p>\n MIVOICE BUSINESS + MITEL WORKFLOW STUDIO: INTEGRATED, AUTOMATED, INTELLIGENT<\/strong><\/p>\n Build on the reliable foundation of MiVoice Business with Mitel Workflow Studio, an advanced integration platform that simplifies the creation and management of communication workflows. It facilitates new and existing integrations of Mitel solutions with third-party applications. By connecting MiVoice Business with the tools your teams use daily, you can automate tasks, break down silos, and drive real productivity gains.<\/p>\n Key Benefits:<\/strong> Workflow Studio connects and automates across the entire communications stack, using a low-code\/no-code environment to orchestrate employee and customer interactions trigger real-time actions across UC, Contact Center, CRM, ITSM, and business applications.<\/p>\n Enquire about this offer: <\/span>info@btc.bw<\/a><\/strong><\/p>\n Download Brochure<\/a><\/strong>[\/vc_column_text]\r\n\t \u2022 A single application for voice, video, messaging, presence, conferencing, mobility, and team collaboration. MITEL\u2019S COLLABORATION SOLUTION FOR CALL MANAGEMENT PLATFORMS<\/strong><\/p>\n \u2022 Messages – Chat with individual colleagues or with groups in streams for optimal speed and efficiency. SUPERCHARGING BUSINESS PRODUCTIVITY<\/strong><\/p>\n MiCollab is the engine that provides the collaboration experience for Mitel Unified Communications platforms including MiVoice Business & MiVoice MX-ONE. MiCollab brings together voice, video, chat messaging, web conferencing and team collaboration tools into a single solution making it easier for employees to connect with others and break down internal silos, so that they can interact efficiently and productively with colleagues, customers, or partners. Quick, easy access to messaging on mobile devices, enabling mobile employees to remain connected – wherever they happen to be.<\/p>\n With MiCollab, employees benefit from: Communications<\/strong><\/p>\n A single access point for all your communications and collaboration:<\/p>\n Presence<\/strong> \u2013 know instantly whether people you need to connect with are on the phone, away from their desk or available for a chat. VIDEO AND WEB COLLABORATION<\/strong><\/p>\n Real-time video collaboration capabilities with features including: UNIFIED MESSAGING<\/strong><\/p>\n MiCollab streamlines the management of voicemail, email, SMS and fax messages: Other Integrations Apps and Integrations with Other Vendors Mitel showcases a wide-range collection of apps and integrations with key applications in vertical markets. Mitel Assistant, available on the Microsoft App Store enhances robust integration of all Mitel platforms with Microsoft Teams<\/p>\n Enquire about this offer: <\/span>info@btc.bw<\/a><\/strong><\/p>\n Download Brochure<\/a><\/strong>[\/vc_column_text]\r\n\t WHAT IS MITEL CX SOLUTION<\/strong><\/p>\n \u2022 Mitel CX is a complete customer and employee engagement platform that minimizes the pain and frustration of having to integrate point solutions from multiple vendors. AI-ASSISTED CUSTOMER & AGENT EXPERIENCE<\/strong><\/p>\n \u2022 GenAI-powered Virtual Agents that provide intelligent automation of repetitive tasks for optimal customer and agent experience. YOUR CX, YOUR WAY<\/strong><\/p>\n \u2022 Design GenAI-assisted workflows using our Chatbot Builder and low code\/no code Workflow Studio without requiring specialized skills. OPTIMIZE OPERATIONS<\/strong><\/p>\n \u2022 Drive efficiency and growth with visual dashboards and reports that provide AI-infused virtual\/human agent optimization and QA automation. SUPPORTED PLATFORMS & CAPACITIES<\/strong><\/p>\n The maximum number of concurrent agents varies with the deployment type. Please refer to the engineering guidelines for specifics.<\/p>\n Mivoice Business | Native | 1, 200 Agents MITEL CX SUBSCRIPTION COMMERCIAL OFFER<\/strong><\/p>\n CX Essential – Voice Per concurrent user per month For day-to-day voice interactions<\/strong><\/p>\n Channels: Voice CX Essential – Digital Per concurrent user per month For day-to-day digital interactions<\/strong><\/p>\n \u2022 Channels: Chat, Email, SMS, Social Media (native, CM or Twilio subscription separate) CX Premier Per concurrent user per month For GenAI-assisted omnichannel interactions (Everything in CX Essentials Voice + Digital plus:) GenAI Channels (Talkative) including: Everything in CX Premier plus: Per concurrent user per month For GenAI-powered insights<\/p>\n GenAI Assist (Talkative) \u2013 50 interactions per month including: MITEL CX ADD-ONS<\/strong><\/p>\n \u2022 MIR Essentials, Premier, Elite (ASC) Enquire about this offer: <\/span>info@btc.bw<\/a><\/strong><\/p>\n
\n\u2022 Supports up to 500 SIP users and 50 concurrent calls
\n\u2022 Flexible dial rules based on time, number or source IP, etc.
\n\u2022 Supports Multi-level IVR (Interactive Voice Response)
\n\u2022 Support voicemail\/ Voice recording licenses to grow with your business.
\n\u2022 User-friendly web interface, classification of web users\u2019 rights<\/p>\n\n
\n\u2022 Financial Services
\n\u2022 Government
\n\u2022 Healthcare
\n\u2022 Hospitality
\n\u2022 Manufacturing
\n\u2022 Sports & Entertainment<\/p>\n
\n\u2022 Hot Desking \u2013 Enable your employees to log into any Mitel IP phone, located at any of your offices, or even at their home, so they continue to be accessible and productive by having their calls routed to the device they are logged into.
\n\u2022 Teleworker \u2013 Provide remote and mobile employees with seamless, secure access to the full set of MiVoice Business capabilities wherever they are, using any Mitel desk phone or MiCollab Client soft phone.<\/p>\n
\n\u2022 Industry Standard Server Virtual Software
\n\u2022 Single virtual instance (SVI)
\n\u2022 VMware, Hyper-V, and Nutanix virtualization, Proxmox Virtual Environment (VE)
\n\u2022 Single or multiple virtual machine option Private Cloud
\n\u2022 Private cloud deployment within your own data center<\/p>\n
\nA private cloud can leverage virtualization and converged infrastructure for public cloud-like scale and efficiency, but in a private, dedicated system within your own data center. The protected nature of a private cloud provides an extra layer of security and control to meet industry-specific compliance requirements.<\/p>\n
\n\u2022 Amazon AWS
\n\u2022 Microsoft Azure<\/p>\n
\n\u2022 Fully Scalable System
\n\u2022 Flexible deployment options: on-premises, virtualized or private\/ public cloud
\n\u2022 In-office experience from anywhere
\n\u2022 Business Continuity\u2022 Mobility applications
\n\u2022 Extensive desk phone portfolio and accessories
\n\u2022 Video Conferencing
\n\u2022 Omnichannel contact center
\n\u2022 Single Number reach<\/p>\n
\nThe MiVoice Business solution comes with MiCollab, a seamless solution that combines messaging, video conferencing, collaboration, and phone capabilities into one unified employee experience. Employees can see the presence of their colleagues and connect effortlessly with them to break down the silos associated with organizational departments. Whether it\u2019s from their desktop or mobile device, with MiCollab, employees can easily share ideas and tap into the knowledge of others across the organization, regardless of their location.<\/p>\n
\n\u2022 Team collaboration tools that enable virtual, collaborative workspaces for group-based projects of any size
\n\u2022 Voice and chat messaging with individual colleagues or with groups in streams for optimal speed and efficiency
\n\u2022 Seamlessly move from calls or chat to video meetings right within MiCollab<\/p>\n
\nAlternatively, you can launch your preferred video meeting application from MiCollab with a click of the mouse.<\/p>\n
\n\u2022 Connect & Automate: Seamlessly link MiVoice Business with leading platforms (Microsoft, Google, Salesforce, Jira, Slack). Automate repetitive tasks like call routing, visitor registration, and appointment scheduling.
\n\u2022 Boost Productivity & CX: Empower employees to focus on high-value work while delivering faster, more personalized customer interactions via voice and digital channels.
\n\u2022 Drive Agility with AI: Leverage GenAI-powered capabilities (auto attendants, translation, knowledge summarization) to enhance decision-making and customer journeys.
\n\u2022 Future-Ready & Flexible: A low-code\/ no-code visual designer enables both IT and business users to quickly adapt workflows to changing needs without complex development.<\/p>\n
\n\u2022 Keep up with projects and boost the sharing of knowledge and ideas across business silos with integrated team collaboration services.
\n\u2022 A communications experience that is consistent across desktop and mobile devices.
\n\u2022 Flexible deployment options: on-site, virtualized, public or private cloud – that can evolve with your business as needs change.
\n\u2022 A connected workforce working together to increase the speed of interactions and satisfaction of customers.
\n\u2022 Presence and communications connectivity within Microsoft\u00ae Outlook and Teams to streamline communications workflows.
\n\u2022 Seamlessly move from calls or chat to video conferencing right within MiCollab or by crosslaunching third-party video platforms.
\n\u2022 Integrations with key vertical apps to streamline employee tasks.<\/p>\n
\n\u2022 Meetings – Start live video sessions in seconds from a chat, a call, or schedule video meetings from Microsoft Outlook.\u00ae
\n\u2022 Softphone – All the benefits of a business phone directly from your PC or laptop.
\n\u2022 Mobile – Work from anywhere on any device staying connected while on the go.<\/p>\n
\n\u2022 Unified Communications that connects them with others in an intuitive, seamless experience.
\n\u2022 Team Collaboration that enables virtual, interactive workspaces for group-based projects.
\n\u2022 Video-Based Collaboration for face-to-face meetings and conversations.
\n\u2022 Unified Messaging that makes message retrieval and management simple.
\n\u2022 Integrations with MS Teams and key third-party video applications.<\/p>\n
\nOne-to-One and Group Messaging<\/strong> \u2013 instant message with others using Mitel\u2019s webbased resilient, persistent, and secure chat services.
\nVisual Voicemail<\/strong> \u2013 quick and direct access to voice messages using visual message handling, including current presence information of the colleague who left the message.
\nSoftphone<\/strong> \u2013 enjoy the same modern desktop communications experience on any device (PC, Mac, tablet or smartphone).
\nMobility<\/strong> \u2013 whether on iOS or Android\u00ae \u2122 devices, the MiCollab Mobile App extends office-based communications and team collaboration capabilities to mobile users wherever they are.
\nWeb Client<\/strong> \u2013 access unified communications and collaboration features fromremote locations using a web browser.
\nVoice Quality Control<\/strong> \u2013 see a quick view of the quality of voice on devices and softphones.
\nStreams<\/strong> \u2013 virtual workspace for groups to discuss topics, share files, and return to team content over time \u2013 improve efficiency by eliminating hunting through multiple locations or applications to find important information.
\nShare<\/strong> \u2013 jointly create and share content.<\/p>\n
\n\u2022 Point-to-Point Video \u2013 Place a video call to colleagues with the tap of a button from any contact card or direct chat message.
\n\u2022 Calendar Integration\u2013 schedule meetings in advance with calendar integrations.
\n\u2022 Robust Features \u2013 active speaker window, screen sharing, and more.<\/p>\n
\nEdit and delete Messages \u2013 with just a couple of clicks, easily edit or delete one or multiple messages.
\nSMS Text Messaging – send and receive a text or media message with internal and external participants through an SMS service provider.
\nMessage Retrieval \u2013 retrieve voice, text and fax messages.
\nIntegration with Microsoft Teams\u00ae – MiCollab integrates easily with Microsoft Teams, \u00ae supporting customers who use it for collaboration but need a toptier communications platform. Highlights of the integration include:
\n\u2022 Bi-directional presence synchronization
\n\u2022 Access to corporate \/ organizational directory
\n\u2022 Access to personal contacts
\nMitel adds unique value that only a world-leader in Unified Communications and Collaboration solutions can deliver, like optimized Total Cost of Ownership, unrivalled voice quality and an enhanced user experience.<\/p>\n
\nCross-launch of third-party video applications – Launch a preferred video meeting application from MiCollab with a click of the mouse. Mitel offers several integrations with Microsoft\u00ae products, such as Microsoft\u00ae Dynamics 365 (CRM), Outlook, Calendar, Active Directory, Microsoft\u00ae Entra ID, Power BI and others. Mitel\u2019s Outlook client plug-in allows you to manage voice messages from the mail client and add meeting access details when creating an Outlook calendar invite.<\/p>\n
\n\u2022 With GenAI-powered virtual agents that provide intelligent automation of repetitive tasks and repeated problem resolution, human agents can handle more complex inquiries assisted by GenAI knowledge bases for optimal CX and cost effectiveness.
\n\u2022 Built on Mitel\u2019s Common Communications Framework, Mitel CX\u2019s fully-converged single pane of glass experience for agents and knowledge workers boosts employee engagement and optimizes first-contact resolution.<\/p>\n
\n\u2022 GenAI-enhanced tools that make agents more productive and maximize customer resolution rates.
\n\u2022 GenAI-infused customer and employee analytics and insights that provide actionable intelligence to improve customer satisfaction and agent performance.<\/p>\n
\n\u2022 Choice of UC\/CC client: Mitel or 3rd party CRM, Collab, Messaging.
\n\u2022 Freedom in deployment model: On-site, Private Cloud, Public Cloud, Hybrid and hosting model: Customer, Partner, or Mitel (Secure Cloud).
\n\u2022 Choice of financial model: Subscription, CAPEX, or hybrid.<\/p>\n
\n\u2022 Empower agents with presence, chat and contact directory to find and collaborate with employees quickly and efficiently to drive first-contact resolution.
\n\u2022 Double your agents\u2019 output with tools like AI Agent Assist, Automatic Translation, Suggested Responses, and Interaction Summaries.<\/p>\n
\nMiVoice MX-ONE | SIP | 1, 000 Agents
\nOpenScape Voice | SIP | 1, 000 Agents<\/p>\n
\n\u2022 Historical Reporting (includes Customer Journey)
\n\u2022 Real-time Reporting
\n\u2022 CRM Connector
\n\u2022 WFM Connector
\n\u2022 Screen-pop
\n\u2022 Workflow Studio Premier (100 interactions \u2013 AI Ready)
\n\u2022 Messaging & Routing
\n\u2022 WebRTC Softphone
\n\u2022 Embedded Call Recording (CMS) (for SIP version)
\n\u2022 Advanced Supervisors (unlimited)
\n\u2022 2 Administrator licenses (system wide)
\n\u2022 Multi-Site (MiVB only)
\n\u2022 Ring Groups (MiVB only)
\n\u2022 Business Reporter & Call Accounting (MiVB only) 50 users<\/p>\n
\n\u2022 Historical Reporting (Includes Customer Journey)
\n\u2022 Real-time Reporting
\n\u2022 CRM Connector
\n\u2022 WFM Connector
\n\u2022 Screen-pop
\n\u2022 Workflow Studio Premier (100 interactions \u2013 AI Ready)
\n\u2022 Advanced Supervisors (unlimited)
\n\u2022 2 Administrator licenses (system wide)
\n\u2022 Multi-Site (MiVB only)
\n\u2022 Ring Groups (MiVB only)
\n\u2022 Business Reporter & Call Accounting (MiVB only) 50 users<\/p>\n
\n<\/strong><\/p>\n
\n\u2022 AI Virtual Agent (usage extra)
\n\u2022 Live Chat
\n\u2022 SMS\/WhatsApp Messaging (usage extra)
\n\u2022 Video Chat
\n\u2022 Screenshare
\n\u2022 Workflow Studio Premier (200 Interactions \u2013 AI Ready)
\n\u2022 Outbound campaigns
\n\u2022 MIR Premier:
\n\u2022 Call \/ Screen Recording, Screen Mute
\n\u2022 Quality Management (QM) Basic<\/p>\n
\n\u2022 AI Virtual Agent
\n\u2022 SMS\/WhatsApp Messaging
\n\u2022 MIR Elite:
\n\u2022 Advanced Quality Management (QM)
\n\u2022 Emotion Detection
\n\u2022 Recording encryption with key management<\/p>\n
\n\u2022 MIR Insights AI (ASC)
\n\u2022 Analytics AI (Softcom)
\n\u2022 GenAI Interactions (Talkative) \/ Virtual Agent
\n\u2022 CX WFM (Calabrio)
\n\u2022 CX Continuity (Neverfail)
\n\u2022 CX Outbound (Noetica)
\n\u2022 ASR \/ TTS (Google)
\n\u2022 Full IVR session licenses (including embedded CSAT survey, others)
\n\u2022 Administrator User<\/p>\n