{"id":19135,"date":"2023-04-12T22:11:33","date_gmt":"2023-04-12T20:11:33","guid":{"rendered":"https:\/\/btc.bw\/company\/?post_type=awsm_job_openings&#038;p=19135"},"modified":"2023-04-28T02:53:24","modified_gmt":"2023-04-28T00:53:24","slug":"team-leader-spg","status":"expired","type":"awsm_job_openings","link":"https:\/\/btc.bw\/company\/?post_type=awsm_job_openings&p=19135","title":{"rendered":"Team Leader SPG"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column][vc_column_text]<strong>REPORTS TO<\/strong>: Customer Network Services Manager<\/p>\n<p><strong>OBJECTIVE OF THE POSITION<\/strong><\/p>\n<ul>\n<li>Ensure all Enterprise orders are configured, provisioned and programmed accurately on the network system within the set timelines.<\/li>\n<li>Allocate and manage resources to provide real time support to field technical teams and BTC sub contractors.<\/li>\n<li>Monitor and manage operation level agreement (OLA) adherence.<\/li>\n<\/ul>\n<p><strong>QUALIFICATION <\/strong><\/p>\n<ul>\n<li>Degree in Information Technology, Telecommunications Engineering, or equivalent.<\/li>\n<\/ul>\n<p><strong>EXPERIENCE <\/strong><\/p>\n<ul>\n<li>5 years\u2019 experience in customer services\/field services.<\/li>\n<li>Experience in telecommunications sales area is an added advantage.<\/li>\n<\/ul>\n<p><strong>LEGAL CERTIFICATION \/ PROFESSIONAL MEMBERSHIP<\/strong><\/p>\n<ul>\n<li>Customer Experience Management (CEM) certification.<\/li>\n<li>Membership of a relevant professional body will be an added advantage.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><a href=\"https:\/\/btc.bw\/company\/wp-content\/uploads\/sites\/8\/2023\/04\/Team-Leader-SPG.pdf\" target=\"_blank\" rel=\"noopener\">Click here to download job advert<\/a>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_column_text]REPORTS TO: Customer Network Services Manager OBJECTIVE OF THE POSITION Ensure all Enterprise orders are configured, provisioned and programmed accurately on the network system within the set timelines. Allocate and manage resources to provide real time support to field technical teams and BTC sub contractors. Monitor and manage operation level<\/p>\n","protected":false},"author":28,"template":"","meta":[],"class_list":["post-19135","awsm_job_openings","type-awsm_job_openings","status-expired","hentry"],"_links":{"self":[{"href":"https:\/\/btc.bw\/company\/wp-json\/wp\/v2\/awsm_job_openings\/19135","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/btc.bw\/company\/wp-json\/wp\/v2\/awsm_job_openings"}],"about":[{"href":"https:\/\/btc.bw\/company\/wp-json\/wp\/v2\/types\/awsm_job_openings"}],"author":[{"embeddable":true,"href":"https:\/\/btc.bw\/company\/wp-json\/wp\/v2\/users\/28"}],"wp:attachment":[{"href":"https:\/\/btc.bw\/company\/wp-json\/wp\/v2\/media?parent=19135"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}