{"id":48308,"date":"2024-08-16T12:56:40","date_gmt":"2024-08-16T10:56:40","guid":{"rendered":"https:\/\/btc.bw\/company\/?post_type=awsm_job_openings&#038;p=48308"},"modified":"2024-08-30T00:45:59","modified_gmt":"2024-08-29T22:45:59","slug":"quality-controller","status":"expired","type":"awsm_job_openings","link":"https:\/\/btc.bw\/company\/?post_type=awsm_job_openings&p=48308","title":{"rendered":"Quality Controller"},"content":{"rendered":"<p><strong>REPORTS TO: Contact Centre Manager<\/strong><br \/>\n<strong>OBJECTIVES OF THE JOB<\/strong><\/p>\n<p>\u2022 To train and develop Contact Center Agents, monitor Contact Center Agents\u2019 handling of Customer calls, and provide coaching for improvement.<br \/>\n\u2022 Assist the business in monitoring adherence to contact center quality standards<br \/>\n\u2022 Analyse and investigate customer product complaints for improvements<br \/>\n\u2022 Produce monthly reports on quality assurance of the contact center<\/p>\n<p><strong>QUALIFICATION<\/strong><br \/>\n\u2022 Degree in Business Administration, Telecommunications Engineering, or equivalent qualification.<\/p>\n<p><strong>EXPERIENCE<\/strong><br \/>\n\u2022 Three (3) years\u2019 experience in the customer service area preferably dealing with Contact Center quality assurance for a Degree holder or 6 years\u2019 experience for HND holder.<\/p>\n<p><strong>LEGAL CERTIFICATION \/ PROFESSIONAL MEMBERSHIP<\/strong><br \/>\n\u2022 ISO 9001: Quality Management Systems; Auditing<br \/>\n\u2022 Customer Experience Management (CEM) certification<br \/>\n\u2022 Membership of a professional body e.g. American Society for Quality (ASQ)<br \/>\n\u2022 Train the trainer certification<\/p>\n<p>If you fit the bill, kindly send your application, latest CV and certified copies of certificates and Identity document (OMANG) to <a href=\"mailto:recruitment@btc.bw\">recruitment@btc.bw<\/a><\/p>\n<p>Kindly state the position that you are applying for as the subject. <strong>CLOSING DATE: 29th August 2024<\/strong><\/p>\n<p><a href=\"https:\/\/btc.bw\/company\/wp-content\/uploads\/sites\/8\/2024\/08\/Job-Advert-2-24-25-1.pdf\" target=\"_blank\" rel=\"noopener\">Download Job Advert<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>REPORTS TO: Contact Centre Manager OBJECTIVES OF THE JOB \u2022 To train and develop Contact Center Agents, monitor Contact Center Agents\u2019 handling of Customer calls, and provide coaching for improvement. \u2022 Assist the business in monitoring adherence to contact center quality standards \u2022 Analyse and investigate customer product complaints for<\/p>\n","protected":false},"author":7318,"template":"","meta":[],"class_list":["post-48308","awsm_job_openings","type-awsm_job_openings","status-expired","hentry"],"_links":{"self":[{"href":"https:\/\/btc.bw\/company\/wp-json\/wp\/v2\/awsm_job_openings\/48308","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/btc.bw\/company\/wp-json\/wp\/v2\/awsm_job_openings"}],"about":[{"href":"https:\/\/btc.bw\/company\/wp-json\/wp\/v2\/types\/awsm_job_openings"}],"author":[{"embeddable":true,"href":"https:\/\/btc.bw\/company\/wp-json\/wp\/v2\/users\/7318"}],"wp:attachment":[{"href":"https:\/\/btc.bw\/company\/wp-json\/wp\/v2\/media?parent=48308"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}