{"id":49680,"date":"2025-12-05T15:29:52","date_gmt":"2025-12-05T13:29:52","guid":{"rendered":"https:\/\/btc.bw\/company\/?post_type=awsm_job_openings&p=49680"},"modified":"2025-12-20T01:08:06","modified_gmt":"2025-12-19T23:08:06","slug":"head-of-customer-network-services-2","status":"expired","type":"awsm_job_openings","link":"https:\/\/btc.bw\/company\/?post_type=awsm_job_openings&p=49680","title":{"rendered":"HEAD OF CUSTOMER NETWORK SERVICES"},"content":{"rendered":"

REPORTS TO: Chief Technology Officer<\/strong>
\nOBJECTIVES OF THE JOB<\/strong><\/p>\n

\u2022 Accountable for service reliability, operational efficiency, and vendor performance across all outsourced network services.
\n\u2022 Manage all outsourced network service providers, ensuring optimal performance, contract compliance, and continuous improvement.
\n\u2022 Develop performance dashboards and provide executive updates on service quality, vendor performance, and operational risks.
\n\u2022 Lead, develop, and motivate a high-performing team committed to service excellence.
\n\u2022 Drive cost optimization while ensuring excellent service delivery outcomes.
\n\u2022 Oversee incident, problem, and change management processes to maintain high network availability and service quality.
\n\u2022 Ensure timely resolution of customer network issues through effective coordination of operations teams and service partners.<\/p>\n

QUALIFICATION<\/strong>
\n\u2022 Bachelor\u2019s Degree in Telecommunications, Electrical\/Electronic Engineering, IT, or related field.
\n\u2022 A Master\u2019s Degree will be an added advantage.<\/p>\n

EXPERIENCE<\/strong>
\n\u2022 Minimum 8 years of experience in telecommunications network operations, service management,
\n\u2022 Minimum 5 years in a senior leadership or management role.
\n\u2022 Proven experience managing network operations, vendors, and operational budgets.<\/p>\n

LEGAL CERTIFICATION \/ PROFESSIONAL MEMBERSHIP<\/strong>
\n\u2022 ERB Compliant<\/p>\n

Kindly state the position that you are applying for as the subject. If you fit the bill, kindly send your application, latest CV, and certified copies of certificates and identity document (OMANG) to recruitment@btc.bw\u00a0<\/strong><\/p>\n

Data Privacy Notice<\/strong><\/p>\n

BTC shall process your personal data exclusively for recruitment purposes and may share it securely with authorised personnel and approved recruitment partners in compliance with applicable data protection laws. For comprehensive information on how BTC collects, uses, and safeguards your personal data, please consult the Privacy Notice available on our website at https:\/\/btc.bw\/data-privacy\/.<\/p>\n

Download Job Advert<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

REPORTS TO: Chief Technology Officer OBJECTIVES OF THE JOB \u2022 Accountable for service reliability, operational efficiency, and vendor performance across all outsourced network services. \u2022 Manage all outsourced network service providers, ensuring optimal performance, contract compliance, and continuous improvement. \u2022 Develop performance dashboards and provide executive updates on service quality,<\/p>\n","protected":false},"author":7318,"template":"","meta":{"awsm_set_exp_list":"set_listing","awsm_job_expiry":"2025-12-19","awsm_exp_list_display":"list_display"},"class_list":["post-49680","awsm_job_openings","type-awsm_job_openings","status-expired","hentry"],"_links":{"self":[{"href":"https:\/\/btc.bw\/company\/wp-json\/wp\/v2\/awsm_job_openings\/49680","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/btc.bw\/company\/wp-json\/wp\/v2\/awsm_job_openings"}],"about":[{"href":"https:\/\/btc.bw\/company\/wp-json\/wp\/v2\/types\/awsm_job_openings"}],"author":[{"embeddable":true,"href":"https:\/\/btc.bw\/company\/wp-json\/wp\/v2\/users\/7318"}],"wp:attachment":[{"href":"https:\/\/btc.bw\/company\/wp-json\/wp\/v2\/media?parent=49680"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}