{"id":49840,"date":"2026-05-13T09:19:34","date_gmt":"2026-05-13T07:19:34","guid":{"rendered":"https:\/\/btc.bw\/company\/?post_type=awsm_job_openings&#038;p=49840"},"modified":"2026-05-23T00:57:11","modified_gmt":"2026-05-22T22:57:11","slug":"quality-assurance-officer","status":"expired","type":"awsm_job_openings","link":"https:\/\/btc.bw\/company\/?post_type=awsm_job_openings&p=49840","title":{"rendered":"Quality Assurance Officer"},"content":{"rendered":"<p><strong>REPORTS TO: Head of Business Support<\/strong><\/p>\n<p><strong>ROLE PURPOSE<\/strong><br \/>\nThe role is responsible for ensuring that Enterprise customer services, including Fixed, Mobile, Data, Cloud\/Data Centre, and related offerings are provisioned in line with approved standards, SLAs, regulatory requirements, and internal processes. The incumbent will drive first-time-right delivery, quality assurance, compliance monitoring, root cause analysis, and continuous improvement initiatives to enhance customer experience and operational efficiency.<\/p>\n<p><strong>KEY RESPONSIBILITIES<\/strong><br \/>\n\u2022 Conduct pre- and post-provisioning quality checks on Enterprise service orders.<br \/>\n\u2022 Ensure compliance with BTC policies, SOPs, SLAs, and regulatory requirements.<br \/>\n\u2022 Monitor provisioning lead times, OLA compliance, fallout rates and rework trends.<br \/>\n\u2022 Validate billing readiness, activation requirements and service record accuracy.<br \/>\n\u2022 Support complaint resolution and customer experience improvement initiatives.<br \/>\n\u2022 Perform root cause analysis and recommend corrective and preventive actions.<br \/>\n\u2022 Prepare quality assurance reports, dashboards and audit documentation.<br \/>\n\u2022 Coordinate with Technology, Billing, Relationship Management and other stakeholders to ensure seamless service delivery.<\/p>\n<p><strong>MINIMUM QUALIFICATIONS<\/strong><br \/>\n\u2022 Bachelor\u2019s Degree in Telecommunications, Engineering, Business Administration, Data Analytics, Finance or a related field.<\/p>\n<p><strong>EXPERIENCE<\/strong><br \/>\n\u2022 Minimum of 3\u20135 years\u2019 experience in telecommunications service provisioning, delivery, quality assurance or audit.<br \/>\n\u2022 Experience working with Enterprise telecom services and OSS\/BSS systems.<br \/>\n\u2022 Knowledge of SLA\/OLA management, quality governance frameworks and telecom provisioning processes.<br \/>\n\u2022 Proficiency in root cause analysis, reporting, stakeholder engagement and data analytics tools such as Power BI and SQL.<\/p>\n<p><strong>LEGAL CERTIFICATION \/ PROFESSIONAL MEMBERSHIP<\/strong><br \/>\n\u2022 Membership of a recognised professional association will be an added advantage.<br \/>\n\u2022 ISO Quality System Management Certification will be an added advantage.<\/p>\n<p><strong>APPLICATION INSTRUCTIONS<\/strong><br \/>\nApplicants are requested to clearly state the position applied for in the email subject line.<br \/>\nSuitably qualified candidates who meet the requirements are invited to submit the following:<br \/>\n\u2022 Application letter \u2022 Latest detailed Curriculum Vitae<br \/>\n\u2022 Certified copies of academic and professional certificates \u2022 Certified copy of Identity Document (Omang)<br \/>\n<strong>Emailed to: recruitment@btc.bw<\/strong><\/p>\n<p><strong>CLOSING DATE: 22nd May 2026<\/strong><\/p>\n<p><strong><a href=\"https:\/\/btc.bw\/company\/wp-content\/uploads\/sites\/8\/2026\/05\/Job-Advert-26_27.pdf\" target=\"_blank\" rel=\"noopener\">Download Job Advert<\/a><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>REPORTS TO: Head of Business Support ROLE PURPOSE The role is responsible for ensuring that Enterprise customer services, including Fixed, Mobile, Data, Cloud\/Data Centre, and related offerings are provisioned in line with approved standards, SLAs, regulatory requirements, and internal processes. The incumbent will drive first-time-right delivery, quality assurance, compliance monitoring,<\/p>\n","protected":false},"author":7318,"template":"","meta":[],"class_list":["post-49840","awsm_job_openings","type-awsm_job_openings","status-expired","hentry"],"_links":{"self":[{"href":"https:\/\/btc.bw\/company\/wp-json\/wp\/v2\/awsm_job_openings\/49840","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/btc.bw\/company\/wp-json\/wp\/v2\/awsm_job_openings"}],"about":[{"href":"https:\/\/btc.bw\/company\/wp-json\/wp\/v2\/types\/awsm_job_openings"}],"author":[{"embeddable":true,"href":"https:\/\/btc.bw\/company\/wp-json\/wp\/v2\/users\/7318"}],"wp:attachment":[{"href":"https:\/\/btc.bw\/company\/wp-json\/wp\/v2\/media?parent=49840"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}