{"id":14383,"date":"2020-10-27T12:37:43","date_gmt":"2020-10-27T10:37:43","guid":{"rendered":"https:\/\/btcnew.co.bw\/company\/?page_id=14383"},"modified":"2024-06-26T15:21:00","modified_gmt":"2024-06-26T13:21:00","slug":"faq-about-investing","status":"publish","type":"page","link":"https:\/\/btc.bw\/company\/faq-about-investing\/","title":{"rendered":"FAQ About Investing"},"content":{"rendered":"

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\r\n\t\tFrequently Asked Questions\r\n\t<\/h2>
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\r\n\t\tBROKERS\r\n\t<\/h2>
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\r\n\t\t\t\r\n\t\t\t\tQUESTION: What is a Broker ?\r\n\t\t\t<\/span>\r\n\t\t<\/h3>

ANSWER<\/strong>: A Broker is company or firm which arranges transactions between a buyer and a seller for a commission when the deal is executed.\u00a0They exist as the middle party to a transaction. Brokers buy and sell shares on behalf of a shareholder and interact with the Botswana Stock Exchange.<\/p>\n

There are currently three Brokers in the market.<\/p>\n<\/div><\/div>

\r\n\t\t\t\r\n\t\t\t\tQUESTION: I do not know my Broker ?\r\n\t\t\t<\/span>\r\n\t\t<\/h3>

ANSWER<\/strong>: If you do not know your Broker, please contact CSDB on 367 4400 for confirmation of your Broker<\/p>\n<\/div><\/div><\/div>[vc_row_inner][vc_column_inner]\r\n\t

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\r\n\t\tBANKING DETAILS\r\n\t<\/h2>
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\r\n\t\t\t\r\n\t\t\t\tQUESTION: I want to change my banking details. The account that I gave you when I bought shares is now closed. What can I do ?\r\n\t\t\t<\/span>\r\n\t\t<\/h3>

ANSWER<\/strong>: Kindly contact your Broker or the CSDB to update your banking details. The CSDB can be reached on 367 4400.<\/p>\n

If you do not know your Broker, please contact CSDB on 367 4400 for confirmation of your Broker<\/p>\n<\/div><\/div>

\r\n\t\t\t\r\n\t\t\t\tQUESTION: I do not know my Broker ?\r\n\t\t\t<\/span>\r\n\t\t<\/h3>

ANSWER<\/strong>: If you do not know your Broker, please contact CSDB on 367 4400 for confirmation of your Broker<\/p>\n<\/div><\/div><\/div>[\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner]\r\n\t

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\r\n\t\tSTATEMENT ENQUIRY \/ POSTAL ADDRESS \/ EMAIL ADDRESS UPDATE\r\n\t<\/h2>
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\r\n\t\t\t\r\n\t\t\t\tQUESTION: Ever since I bought shares, I have never received any statement from BTC, but I have provided you with my postal address and email address ?\r\n\t\t\t<\/span>\r\n\t\t<\/h3>

ANSWER<\/strong>: Kindly contact your Broker or the CSDB to update your postal address and email address. The CSDB can be reached on 367 4400<\/p>\n

If you do not know your Broker, please contact CSDB on 3674400 to ask them who your Broker is and to update your contact details.<\/p>\n<\/div><\/div><\/div>[\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner]\r\n\t

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\r\n\t\tDIVIDENDS\r\n\t<\/h2>
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\r\n\t\t\t\r\n\t\t\t\tQUESTION: The last time I received dividends was a year ago, ever since then until now, I have not received any ?\r\n\t\t\t<\/span>\r\n\t\t<\/h3>

ANSWER: <\/strong>Kindly share your full names, ID number and contact details with BTC Investor Relations Office we will get back to you with the information. Please email investor@btc.bw<\/a><\/span> or call 395 8374 to contact the BTC Investor Relations Office.<\/p>\n<\/div><\/div>

\r\n\t\t\t\r\n\t\t\t\tQUESTION: Are we getting something this time around (end of Financial year 2019\/2020 or August payment)\r\n\t\t\t<\/span>\r\n\t\t<\/h3>

ANSWER: <\/strong>Kindly share your full names, ID number and contact details with BTC Investor Relations Office we will get back to you with the information. Please email investor@btc.bw<\/a><\/span> or call 395 8374 to contact the BTC Investor Relations Office.<\/p>\n<\/div><\/div>

\r\n\t\t\t\r\n\t\t\t\tQUESTION: I went to Botswana Post to collect my dividends, they referred me to BTC, saying that my dividends were returned to BTC.\r\n\t\t\t<\/span>\r\n\t\t<\/h3>

ANSWER:<\/strong> Please note BTC no longer has a contract with Botswana Post (it has lapsed). We are currently in negotiations with a third-party partner for the service and will communicate once this arrangement is finalised. Kindly share your banking details with BTC Investor Relations Office at investor@btc.bw<\/a><\/span> or call 3958374 and we will arrange for payment of any outstanding amounts.<\/p>\n<\/div><\/div>

\r\n\t\t\t\r\n\t\t\t\tQUESTION: I have unclaimed dividends at BTC, now they have become outdated, what can I do to claim them ?\r\n\t\t\t<\/span>\r\n\t\t<\/h3>

ANSWER: <\/strong>Kindly share your full names, ID number, banking details and contact details with BTC Investor Relations Office we will get back to you with the information. Please email investor@btc.bw<\/a><\/span> or call 395 8374 to contact the BTC Investor Relations Office.<\/p>\n<\/div><\/div><\/div>[\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner]\r\n\t

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\r\n\t\tBUYING AND SELLING SHARES\r\n\t<\/h2>
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\r\n\t\t\t\r\n\t\t\t\tQUESTION: I want to sell my shares. What is the process?\r\n\t\t\t<\/span>\r\n\t\t<\/h3>

ANSWER:<\/strong> Contact your Broker for assistance, a Broker transacts (buys and sells share) on behalf of a shareholder.<\/p>\n<\/div><\/div>

\r\n\t\t\t\r\n\t\t\t\tQUESTION: I have shares at BTC, and I want to buy more, is it possible?\r\n\t\t\t<\/span>\r\n\t\t<\/h3>

ANSWER: <\/strong>It is possible, kindly contact your Broker for assistance, a Broker transacts (buys and sells share) on behalf of a shareholder.<\/p>\n<\/div><\/div>

\r\n\t\t\t\r\n\t\t\t\tQUESTION I want to buy BTC shares for the first time. What is the process?\r\n\t\t\t<\/span>\r\n\t\t<\/h3>

ANSWER:<\/strong> Contact your Broker for assistance, a Broker transacts (buys and sells share) on behalf of a shareholder.<\/p>\n<\/div><\/div><\/div>[\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner]\r\n\t

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\r\n\t\tGENERAL SHARES QUESTIONS\r\n\t<\/h2>
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\r\n\t\t\t\r\n\t\t\t\tQUESTION: I am making a follow up on my shares, how much have I accumulated ever since I bought them.\r\n\t\t\t<\/span>\r\n\t\t<\/h3>

ANSWER: <\/strong>Kindly contact the CSDB on 367 4400 for your statement of shares.<\/p>\n<\/div><\/div>

\r\n\t\t\t\r\n\t\t\t\tQUESTION: Is it possible to transfer my shares to another person, if possible how do I go about doing it?\r\n\t\t\t<\/span>\r\n\t\t<\/h3>

ANSWER: <\/strong>Yes it is possible. Please contact your Broker for assistance to transfer shares to another person.<\/p>\n

If you do not know your Broker, please contact CSDB on 3674400 to ask them who\u00a0 your Broker is.<\/p>\n<\/div><\/div>

\r\n\t\t\t\r\n\t\t\t\tQUESTION: A family member who has bought shares at BTC has passed away recently, what are the procedures to be followed?\r\n\t\t\t<\/span>\r\n\t\t<\/h3>

ANSWER:<\/strong> In this instance the shares are to be transferred to a legal beneficiary. Family members should contact the Deceased\u2019s Broker to initiate the process. The appointed Executor\/Beneficiary is the only one allowed to transact on the shares, with the necessary supporting documentation.<\/p>\n

If you do not know the Broker, please contact CSDB on 367 4400 for confirmation of the Deceased\u2019s Broker.<\/p>\n<\/div><\/div><\/div>[\/vc_column_inner][\/vc_row_inner][vc_row_inner][\/vc_row_inner][\/vc_column][vc_column width=”1\/4″][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

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