{"id":14383,"date":"2020-10-27T12:37:43","date_gmt":"2020-10-27T10:37:43","guid":{"rendered":"https:\/\/btcnew.co.bw\/company\/?page_id=14383"},"modified":"2026-03-11T11:54:41","modified_gmt":"2026-03-11T09:54:41","slug":"faq-about-investing","status":"publish","type":"page","link":"https:\/\/btc.bw\/company\/faq-about-investing\/","title":{"rendered":"FAQ About Investing"},"content":{"rendered":"

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\r\n\t\tFrequently Asked Questions\r\n\t<\/h2>
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\r\n\t\tBROKERS\r\n\t<\/h2>
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\r\n\t\t\t\r\n\t\t\t\tQUESTION: What is a Broker ?\r\n\t\t\t<\/span>\r\n\t\t<\/h3>

ANSWER<\/strong>: A Broker is a company or firm that arranges transactions between a buyer and a seller for a commission when the deal is executed. They exist as the middle party to a transaction. Brokers buy and sell shares on behalf of a shareholder and interact with the Botswana Stock Exchange.<\/p>\n

There are currently two (2)<\/strong> Brokers in the market.<\/p>\n<\/div><\/div>

\r\n\t\t\t\r\n\t\t\t\tQUESTION: I do not know my Broker ?\r\n\t\t\t<\/span>\r\n\t\t<\/h3>

ANSWER<\/strong>: If you do not know your Broker, please contact CSDB on 367 4400 for confirmation of your Broker<\/p>\n<\/div><\/div><\/div>[vc_row_inner][vc_column_inner]\r\n\t

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\r\n\t\tBANKING DETAILS\r\n\t<\/h2>
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\r\n\t\t\t\r\n\t\t\t\tQUESTION: I want to change my banking details. The account that I gave you when I bought shares is now closed. What can I do ?\r\n\t\t\t<\/span>\r\n\t\t<\/h3>

ANSWER<\/strong>: Kindly contact your Broker or the CSDB to update your banking details. The CSDB can be reached on 367 4400.<\/p>\n

If you do not know your Broker, please contact CSDB on 367 4400 for confirmation of your Broker<\/p>\n<\/div><\/div>

\r\n\t\t\t\r\n\t\t\t\tQUESTION: I do not know my Broker ?\r\n\t\t\t<\/span>\r\n\t\t<\/h3>

ANSWER<\/strong>: If you do not know your Broker, please contact CSDB on 367 4400 for confirmation of your Broker<\/p>\n<\/div><\/div><\/div>[\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner]\r\n\t

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\r\n\t\tSTATEMENT ENQUIRY \/ POSTAL ADDRESS \/ EMAIL ADDRESS UPDATE\r\n\t<\/h2>
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\r\n\t\t\t\r\n\t\t\t\tQUESTION: Ever since I bought shares, I have never received any statement from BTC, but I have provided you with my postal address and email address ?\r\n\t\t\t<\/span>\r\n\t\t<\/h3>

ANSWER<\/strong>: Kindly contact your Broker or the CSDB to update your postal address and email address. The CSDB can be reached on 367 4400<\/p>\n

If you do not know your Broker, please contact CSDB on 3674400 to ask them who your Broker is and to update your contact details.<\/p>\n<\/div><\/div><\/div>[\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner]\r\n\t

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\r\n\t\tDIVIDENDS\r\n\t<\/h2>
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\r\n\t\t\t\r\n\t\t\t\tQUESTION: The last time I received dividends was a year ago, ever since then until now, I have not received any ?\r\n\t\t\t<\/span>\r\n\t\t<\/h3>

ANSWER: <\/strong>Kindly share your full names, ID number and contact details with BTC Investor Relations Office we will get back to you with the information. Please email investor@btc.bw<\/a><\/span> or call 395 8374 to contact the BTC Investor Relations Office.<\/p>\n<\/div><\/div>

\r\n\t\t\t\r\n\t\t\t\tQUESTION: Are we getting something this time around (end of Financial year 2019\/2020 or August payment)\r\n\t\t\t<\/span>\r\n\t\t<\/h3>

ANSWER: <\/strong>Kindly share your full names, ID number and contact details with BTC Investor Relations Office we will get back to you with the information. Please email investor@btc.bw<\/a><\/span> or call 395 8374 to contact the BTC Investor Relations Office.<\/p>\n<\/div><\/div>

\r\n\t\t\t\r\n\t\t\t\tQUESTION: I went to Botswana Post to collect my dividends, they referred me to BTC, saying that my dividends were returned to BTC.\r\n\t\t\t<\/span>\r\n\t\t<\/h3>

ANSWER:<\/strong> Please note BTC no longer has a contract with Botswana Post (it has lapsed). We are currently in negotiations with a third-party partner for the service and will communicate once this arrangement is finalised. Kindly share your banking details with BTC Investor Relations Office at investor@btc.bw<\/a><\/span> or call 3958374 and we will arrange for payment of any outstanding amounts.<\/p>\n<\/div><\/div>

\r\n\t\t\t\r\n\t\t\t\tQUESTION: I have unclaimed dividends at BTC, now they have become outdated, what can I do to claim them ?\r\n\t\t\t<\/span>\r\n\t\t<\/h3>

ANSWER: <\/strong>Kindly share your full names, ID number, banking details and contact details with BTC Investor Relations Office we will get back to you with the information. Please email investor@btc.bw<\/a><\/span> or call 395 8374 to contact the BTC Investor Relations Office.<\/p>\n<\/div><\/div>

\r\n\t\t\t\r\n\t\t\t\tQUESTION: Would you like to receive your dividends through Smega?\r\n\t\t\t<\/span>\r\n\t\t<\/h3>

ANSWER:<\/strong><\/p>\n

You can visit any BTC Shop to open a Smega account. After opening the account, please complete the Smega consent form and email it along with the following KYC documents to moswatel@btc.bw<\/a> ngakej@btc.bw<\/a> , or PhutiS@btc.bw<\/a><\/p>\n