Unclaimed dividends may arise due to changes in banking details, incomplete shareholder records, or the passing of a shareholder. Shareholders are encouraged to ensure that their information is up to date to facilitate the timely payment of dividends

How to Claim Your Unclaimed Dividends​

Step 1: Update Your Details with Your Broker

Ensure that your Know Your Customer (KYC) information, including banking details, is up to date with your broker.

View Broker Contacts

Step 2: Notify Your Broker

Inform your broker that you have unclaimed dividends. Your broker will submit your updated banking details to BTC.​

Note: BTC is not permitted to collect or update KYC information directly from shareholders.

Step 3: Registration, Ticket Allocation & Payment

Upon receipt of the updated information from your broker, BTC will:​

  • Record the shareholder details in the query register ​
  • Assign a reference ticket number for tracking purposes ​
  • Provide a scheduled payment date ​