Unclaimed dividends may arise due to changes in banking details, incomplete shareholder records, or the passing of a shareholder. Shareholders are encouraged to ensure that their information is up to date to facilitate the timely payment of dividends
How to Claim Your Unclaimed Dividends
Step 1: Update Your Details with Your Broker
Ensure that your Know Your Customer (KYC) information, including banking details, is up to date with your broker.
Step 2: Notify Your Broker
Inform your broker that you have unclaimed dividends. Your broker will submit your updated banking details to BTC.
Note: BTC is not permitted to collect or update KYC information directly from shareholders.
Step 3: Registration, Ticket Allocation & Payment
Upon receipt of the updated information from your broker, BTC will:
- Record the shareholder details in the query register
- Assign a reference ticket number for tracking purposes
- Provide a scheduled payment date
If you have completed your KYC process with your broker and your details have been submitted to BTC, please complete the form below to receive assistance with your unclaimed dividends.