REPORTS TO: Store Supervisor
ROLE PURPOSE
The Sales Advisor is responsible for driving revenue through customer acquisition, upselling, and service excellence, while ensuring efficient processing of customer requests and delivering exceptional in-store experience.
KEY RESPONSIBILITIES
• Sell and process BTC products and services across all channels.
• Provide first-line customer support and technical assistance.
• Handle customer queries, complaints, and service requests.
• Process orders, billing, and system updates accurately.
• Ensure KYC compliance and proper customer data management.
• Manage cash handling, reconciliations, and daily reporting.
• Maintain high levels of customer satisfaction and service delivery.
MINIMUM QUALIFICATIONS
• Degree/Diploma in Business Administration or related field. A relevant postgraduate qualification will be an added advantage.
EXPERIENCE
• Minimum 2 years’ sales experience, preferably in telecommunications.
• Strong customer service and communication skills.
• Basic technical understanding of telecom products.
• Ability to work in a fast-paced retail environment.
LEGAL CERTIFICATION / PROFESSIONAL MEMBERSHIP
• Membership of a recognised professional association will be an added advantage.
APPLICATION INSTRUCTIONS
Applicants are requested to clearly state the position applied for in the email subject line. Suitably qualified candidates who meet the requirements are invited to submit the following:
• Application le er • Latest detailed Curriculum Vitae
• Certified copies of academic and professional certificates • Certified copy of Identity Document (Omang)
Emailed to: recruitment@btc.bw
CLOSING DATE: 22nd May 2026