UC200 Pro is a highly efficient IP phone system solution specifically designed for small and medium-sized enterprises. UC200 Pro supports up to 500 SIP users and 50 concurrent calls(with up to 25 concurrent calls in full recording mode), ensuring excellent call quality even under high load conditions. UC200 Pro enables remote office through SIP voice terminals and can seamlessly integrate with other IPPBX or SIP
traditional PBX systems, meeting enterprises’ diverse communication needs. It uses advanced encryption and security measures to ensure secure communication. UC200 Pro can help small and medium-sized call centers or enterprise branches to enhance communication efficiency and reduce communication costs, which can provide a stable, secure, and efficient communication environment for businesses.
KEY FEATURES
• Supports up to 500 SIP users and 50 concurrent calls
• Flexible dial rules based on time, number or source IP, etc.
• Supports Multi-level IVR (Interactive Voice Response)
• Support voicemail/ Voice recording licenses to grow with your business.
• User-friendly web interface, classification of web users’ rights
Enquire about this offer: info@btc.bw
| ASPECT | FXO | FXS | |
| PHYSICAL INTERFACES | • USB Interface: 1*USB2.0 • Ethernet Interfaces • 2*100/1000M, Base-T, RJ45 • 1*TF card slot • Console port: 1* RS232, 115200bps | • Caller ID: FSK, DTMF • Answer Delay • Polarity Reversal • Detection of Busy Tone • Detection of No Current • Auto Match of FXO Impedance • Console port: 1* RS232, 115200bps | • Hook Flash • Polarity Reversal • Answer and Disconnect Signaling: Answer, Disconnect, Busy Tone • Caller ID: Bellcore Type 1&2, ETSI, • BT, NTT and DTMF |
| CALL FEATURE | • Call Waiting • Call Holding • Call Forward • (Unconditional/ No Answer/Busy) • Call Transfer(Attended/ Blind) • DID/DOD • DNIS (Dialed Number Identification Service) | • Call Pickup • Call Parking • Alarm call • Speed Dial • Emergency call • Call Return • DISA (Direct Inward System Access) • Do-not-disturb (DND) • Music on Hold | • Coloring Ring Back Tone(CRBT) • Distinctive Ringtone, Custom Prompts • Call Routing Groups, Ring Group • Call Queue • Auto-recording • Call Monitoring (Listen/ Whisper/Barge-in) |
| NETWORK | • IP Firewall, Fail2ban • Dynamic/Static NAT | • Dual-machine Hot Standby | • Anti-brute Force Attack Mechanism |
| PBX SERVICES | • CDRs • Video call • Voicemail, Voicemail to Email, Email Client • Paging/Intercom • Dial Rules • Caller ID display • Blacklist/Whitelist • Event Report • Manager/Secretary Function • Feature Code • Business Hours & Holidays • Call Restriction(Local/ National/International) | • Hotline, VIP Extension • Follow me (one number service) • IVR (Multi-level/Multi lingual/Time-based) • 3-Way Conference, Conference call • Failover Routing • One SIP account with multi device registrations • BLF, PIN list • SMS Route • Personal/Enterprise Phonebook, LDAP • Auto-attendant Function • Auto CLIP | • WebRTC • Support Dinlink (App) • Up to 25 concurrent calls in full recording mode • Caller/Called Number Manipulation • Routing Based on Time Period, Caller/Called Prefixes, Source Trunks • Local Recording (Support USB Storage) • Attendant Console • PMS (Property Management System) |
| MAINTENANCE | • NTP • Syslog • Ping and Tracert • Auto Provision • Network Capture • Web-based Management Portal • HTTP&HTTPS/NATS API | • Configuration Restore/ Backup • Multiple Languages Supported • HTTP/HTTPS/TFTP/FTP Firmware Upgrade • Traffic Statistics: TCP,UDP,RTP | • Classification of Web Users’ Rights • Personal Portal Management • PNP Auto Provision • Network Management System |
| ENVIRONMENTAL | • Power Supply: 12VDC, 2A • Power Consumption: 10W • Unit Weight: 1.1kg | • Operating Temperature: 0oC ~ 40oC • Storage Temperature: -10oC~90oC | • Humidity: 10%-90% Non-Condensing • Dimensions (W/D/H): 260×154×42mm |
MiVoice Business elevates the productivity and effectiveness of your business by providing employees the tools they need to connect, communicate, and collaborate seamlessly with colleagues & customers at any location, any time. With the most flexible deployment and payment options on the market, MiVoice Business puts you in the driver’s seat to deliver your business communications, your way.
MIVOICE BUSINESS SOLUTION AT A GLANCE
- Delivers Complete Flexibility: Deploy on your premises, in your private cloud datacenter, or in your public cloud instance, all with the lowest TCO in the industry.
- Commercial Choice: Unlike other providers, Mitel offers you a choice in how you want to consume the solution. Available in either a CapEx perpetual licensing model or as a monthly subscription, you choose the best financial model that makes sense for your business.
INDUSTRY SOLUTIONS
MiVoice Business integrates seamlessly with your industry’s most popular applications with specialized partners in multiple vertical markets, including:
• Education
• Financial Services
• Government
• Healthcare
• Hospitality
• Manufacturing
• Sports & Entertainment
MIVOICE BUSINESS OFFERS A COMPLETE COMMUNICATIONS SOLUTION
Businesses of all sizes are looking for comprehensive communications that ensure continuous employee and team productivity. By integrating unified communications, collaboration, desktop phones, and contact center into a single solution, MiVoice Business delivers seamless workflows that are powerful yet simple to use. Embedded mobility solutions give your employees greater freedom to communicate from wherever their business takes them, without the burden of escalating mobility costs:
• Single Number – Select up to 8 devices (desk phone, soft phone, smartphone) to act as your business phone, so all of your phone numbers collapse into a single business extension.
• Hot Desking – Enable your employees to log into any Mitel IP phone, located at any of your offices, or even at their home, so they continue to be accessible and productive by having their calls routed to the device they are logged into.
• Teleworker – Provide remote and mobile employees with seamless, secure access to the full set of MiVoice Business capabilities wherever they are, using any Mitel desk phone or MiCollab Client soft phone.
DEPLOYMENT FLEXIBILITY
MiVoice Business has a deployment model to fit your organization’s individual requirements. Even if you decide to deploy the solution on your premises, Mitel provides you a path to the cloud when the time is right for your organization. In fact, as your organization’s IT strategy evolves (for example: from distributed servers in multiple sites to a single private cloud), MiVoice Business evolves with your business – delivering a strong, futureproof solution with a low total cost of ownership (TCO)
On Your Premises:
• Mitel EX Controller & Mitel SMB Controller
• Industry Standard Server Virtual Software
• Single virtual instance (SVI)
• VMware, Hyper-V, and Nutanix virtualization, Proxmox Virtual Environment (VE)
• Single or multiple virtual machine option Private Cloud
• Private cloud deployment within your own data center
WHY PRIVATE CLOUD?
A private cloud can leverage virtualization and converged infrastructure for public cloud-like scale and efficiency, but in a private, dedicated system within your own data center. The protected nature of a private cloud provides an extra layer of security and control to meet industry-specific compliance requirements.
PUBLIC CLOUD
• Amazon AWS
• Microsoft Azure
MIVOICE BUSINESS SOLUTION HIGHLIGHTS
• Global Platform designed to meet the needs of businesses in a single site or a multi-site network that spans the globe
• Fully Scalable System
• Flexible deployment options: on-premises, virtualized or private/ public cloud
• In-office experience from anywhere
• Business Continuity• Mobility applications
• Extensive desk phone portfolio and accessories
• Video Conferencing
• Omnichannel contact center
• Single Number reach
SUPERCHARGE YOUR BUSINESS PRODUCTIVITY
The MiVoice Business solution comes with MiCollab, a seamless solution that combines messaging, video conferencing, collaboration, and phone capabilities into one unified employee experience. Employees can see the presence of their colleagues and connect effortlessly with them to break down the silos associated with organizational departments. Whether it’s from their desktop or mobile device, with MiCollab, employees can easily share ideas and tap into the knowledge of others across the organization, regardless of their location.
With MiVoice Business, your employees benefit from:
• Unified Communications (UC) services that make connecting with others an intuitive, seamless experience
• Team collaboration tools that enable virtual, collaborative workspaces for group-based projects of any size
• Voice and chat messaging with individual colleagues or with groups in streams for optimal speed and efficiency
• Seamlessly move from calls or chat to video meetings right within MiCollab
BRIDGE THE COMMUNICATIONS GAP
With the “Meetings” function of MiCollab, you get a multi-party video solution designed for those who want to schedule future video meetings or alternatively escalate from a chat to a video call in seconds.
Alternatively, you can launch your preferred video meeting application from MiCollab with a click of the mouse.
VERSATILE FAMILY OF MOBILE FIRST IP PHONES
The Mitel 6900 IP phone series is a powerful family of ‘Mobile First’ IP phones that offer advanced integrations with mobile devices and applications. Mobile integration capabilities allow users to pair their mobile phone directly to the 6900 IP phones to allow the management of both mobile phone and IP calls on a single device. The Mitel 6900 IP phones deliver crystal-clear audio through the unique corded or cordless voice-optimized handset and high-performance hands-free speakerphone. Unparalleled flexibility is achieved through a broad array of user-installable accessories that tailor the phone to the specific user’s needs for increased mobility, improved workflows, and enhanced communications. The 6900 IP phone family has the functionality and flexibility to meet the needs of today’s demanding work environment.
MIVOICE BUSINESS + MITEL WORKFLOW STUDIO: INTEGRATED, AUTOMATED, INTELLIGENT
Build on the reliable foundation of MiVoice Business with Mitel Workflow Studio, an advanced integration platform that simplifies the creation and management of communication workflows. It facilitates new and existing integrations of Mitel solutions with third-party applications. By connecting MiVoice Business with the tools your teams use daily, you can automate tasks, break down silos, and drive real productivity gains.
Key Benefits:
• Connect & Automate: Seamlessly link MiVoice Business with leading platforms (Microsoft, Google, Salesforce, Jira, Slack). Automate repetitive tasks like call routing, visitor registration, and appointment scheduling.
• Boost Productivity & CX: Empower employees to focus on high-value work while delivering faster, more personalized customer interactions via voice and digital channels.
• Drive Agility with AI: Leverage GenAI-powered capabilities (auto attendants, translation, knowledge summarization) to enhance decision-making and customer journeys.
• Future-Ready & Flexible: A low-code/ no-code visual designer enables both IT and business users to quickly adapt workflows to changing needs without complex development.
Workflow Studio connects and automates across the entire communications stack, using a low-code/no-code environment to orchestrate employee and customer interactions trigger real-time actions across UC, Contact Center, CRM, ITSM, and business applications.
Enquire about this offer: info@btc.bw
Help your employees make better decisions faster by providing them with everything they need to connect, communicate, and collaborate from any place, at any time.
• A single application for voice, video, messaging, presence, conferencing, mobility, and team collaboration.
• Keep up with projects and boost the sharing of knowledge and ideas across business silos with integrated team collaboration services.
• A communications experience that is consistent across desktop and mobile devices.
• Flexible deployment options: on-site, virtualized, public or private cloud – that can evolve with your business as needs change.
• A connected workforce working together to increase the speed of interactions and satisfaction of customers.
• Presence and communications connectivity within Microsoft® Outlook and Teams to streamline communications workflows.
• Seamlessly move from calls or chat to video conferencing right within MiCollab or by crosslaunching third-party video platforms.
• Integrations with key vertical apps to streamline employee tasks.
MITEL’S COLLABORATION SOLUTION FOR CALL MANAGEMENT PLATFORMS
• Messages – Chat with individual colleagues or with groups in streams for optimal speed and efficiency.
• Meetings – Start live video sessions in seconds from a chat, a call, or schedule video meetings from Microsoft Outlook.®
• Softphone – All the benefits of a business phone directly from your PC or laptop.
• Mobile – Work from anywhere on any device staying connected while on the go.
SUPERCHARGING BUSINESS PRODUCTIVITY
MiCollab is the engine that provides the collaboration experience for Mitel Unified Communications platforms including MiVoice Business & MiVoice MX-ONE. MiCollab brings together voice, video, chat messaging, web conferencing and team collaboration tools into a single solution making it easier for employees to connect with others and break down internal silos, so that they can interact efficiently and productively with colleagues, customers, or partners. Quick, easy access to messaging on mobile devices, enabling mobile employees to remain connected – wherever they happen to be.
With MiCollab, employees benefit from:
• Unified Communications that connects them with others in an intuitive, seamless experience.
• Team Collaboration that enables virtual, interactive workspaces for group-based projects.
• Video-Based Collaboration for face-to-face meetings and conversations.
• Unified Messaging that makes message retrieval and management simple.
• Integrations with MS Teams and key third-party video applications.
Communications
A single access point for all your communications and collaboration:
Presence – know instantly whether people you need to connect with are on the phone, away from their desk or available for a chat.
One-to-One and Group Messaging – instant message with others using Mitel’s webbased resilient, persistent, and secure chat services.
Visual Voicemail – quick and direct access to voice messages using visual message handling, including current presence information of the colleague who left the message.
Softphone – enjoy the same modern desktop communications experience on any device (PC, Mac, tablet or smartphone).
Mobility – whether on iOS or Android® ™ devices, the MiCollab Mobile App extends office-based communications and team collaboration capabilities to mobile users wherever they are.
Web Client – access unified communications and collaboration features fromremote locations using a web browser.
Voice Quality Control – see a quick view of the quality of voice on devices and softphones.
Streams – virtual workspace for groups to discuss topics, share files, and return to team content over time – improve efficiency by eliminating hunting through multiple locations or applications to find important information.
Share – jointly create and share content.
VIDEO AND WEB COLLABORATION
Real-time video collaboration capabilities with features including:
• Point-to-Point Video – Place a video call to colleagues with the tap of a button from any contact card or direct chat message.
• Calendar Integration– schedule meetings in advance with calendar integrations.
• Robust Features – active speaker window, screen sharing, and more.
UNIFIED MESSAGING
MiCollab streamlines the management of voicemail, email, SMS and fax messages:
Edit and delete Messages – with just a couple of clicks, easily edit or delete one or multiple messages.
SMS Text Messaging – send and receive a text or media message with internal and external participants through an SMS service provider.
Message Retrieval – retrieve voice, text and fax messages.
Integration with Microsoft Teams® – MiCollab integrates easily with Microsoft Teams, ® supporting customers who use it for collaboration but need a toptier communications platform. Highlights of the integration include:
• Bi-directional presence synchronization
• Access to corporate / organizational directory
• Access to personal contacts
Mitel adds unique value that only a world-leader in Unified Communications and Collaboration solutions can deliver, like optimized Total Cost of Ownership, unrivalled voice quality and an enhanced user experience.
Other Integrations
Cross-launch of third-party video applications – Launch a preferred video meeting application from MiCollab with a click of the mouse. Mitel offers several integrations with Microsoft® products, such as Microsoft® Dynamics 365 (CRM), Outlook, Calendar, Active Directory, Microsoft® Entra ID, Power BI and others. Mitel’s Outlook client plug-in allows you to manage voice messages from the mail client and add meeting access details when creating an Outlook calendar invite.
Apps and Integrations with Other Vendors Mitel showcases a wide-range collection of apps and integrations with key applications in vertical markets. Mitel Assistant, available on the Microsoft App Store enhances robust integration of all Mitel platforms with Microsoft Teams
Enquire about this offer: info@btc.bw
Mitel CX all-in-one AI-assisted customer experience management platform that orchestrates personalized experiences across every customer interaction for superior results
WHAT IS MITEL CX SOLUTION
• Mitel CX is a complete customer and employee engagement platform that minimizes the pain and frustration of having to integrate point solutions from multiple vendors.
• With GenAI-powered virtual agents that provide intelligent automation of repetitive tasks and repeated problem resolution, human agents can handle more complex inquiries assisted by GenAI knowledge bases for optimal CX and cost effectiveness.
• Built on Mitel’s Common Communications Framework, Mitel CX’s fully-converged single pane of glass experience for agents and knowledge workers boosts employee engagement and optimizes first-contact resolution.
AI-ASSISTED CUSTOMER & AGENT EXPERIENCE
• GenAI-powered Virtual Agents that provide intelligent automation of repetitive tasks for optimal customer and agent experience.
• GenAI-enhanced tools that make agents more productive and maximize customer resolution rates.
• GenAI-infused customer and employee analytics and insights that provide actionable intelligence to improve customer satisfaction and agent performance.
YOUR CX, YOUR WAY
• Design GenAI-assisted workflows using our Chatbot Builder and low code/no code Workflow Studio without requiring specialized skills.
• Choice of UC/CC client: Mitel or 3rd party CRM, Collab, Messaging.
• Freedom in deployment model: On-site, Private Cloud, Public Cloud, Hybrid and hosting model: Customer, Partner, or Mitel (Secure Cloud).
• Choice of financial model: Subscription, CAPEX, or hybrid.
OPTIMIZE OPERATIONS
• Drive efficiency and growth with visual dashboards and reports that provide AI-infused virtual/human agent optimization and QA automation.
• Empower agents with presence, chat and contact directory to find and collaborate with employees quickly and efficiently to drive first-contact resolution.
• Double your agents’ output with tools like AI Agent Assist, Automatic Translation, Suggested Responses, and Interaction Summaries.
SUPPORTED PLATFORMS & CAPACITIES
The maximum number of concurrent agents varies with the deployment type. Please refer to the engineering guidelines for specifics.
Mivoice Business | Native | 1, 200 Agents
MiVoice MX-ONE | SIP | 1, 000 Agents
OpenScape Voice | SIP | 1, 000 Agents
MITEL CX SUBSCRIPTION COMMERCIAL OFFER
CX Essential – Voice Per concurrent user per month For day-to-day voice interactions
Channels: Voice
• Historical Reporting (includes Customer Journey)
• Real-time Reporting
• CRM Connector
• WFM Connector
• Screen-pop
• Workflow Studio Premier (100 interactions – AI Ready)
• Messaging & Routing
• WebRTC Softphone
• Embedded Call Recording (CMS) (for SIP version)
• Advanced Supervisors (unlimited)
• 2 Administrator licenses (system wide)
• Multi-Site (MiVB only)
• Ring Groups (MiVB only)
• Business Reporter & Call Accounting (MiVB only) 50 users
CX Essential – Digital Per concurrent user per month For day-to-day digital interactions
• Channels: Chat, Email, SMS, Social Media (native, CM or Twilio subscription separate)
• Historical Reporting (Includes Customer Journey)
• Real-time Reporting
• CRM Connector
• WFM Connector
• Screen-pop
• Workflow Studio Premier (100 interactions – AI Ready)
• Advanced Supervisors (unlimited)
• 2 Administrator licenses (system wide)
• Multi-Site (MiVB only)
• Ring Groups (MiVB only)
• Business Reporter & Call Accounting (MiVB only) 50 users
CX Premier Per concurrent user per month For GenAI-assisted omnichannel interactions (Everything in CX Essentials Voice + Digital plus:)
GenAI Channels (Talkative) including:
• AI Virtual Agent (usage extra)
• Live Chat
• SMS/WhatsApp Messaging (usage extra)
• Video Chat
• Screenshare
• Workflow Studio Premier (200 Interactions – AI Ready)
• Outbound campaigns
• MIR Premier:
• Call / Screen Recording, Screen Mute
• Quality Management (QM) Basic
Everything in CX Premier plus: Per concurrent user per month For GenAI-powered insights
GenAI Assist (Talkative) – 50 interactions per month including:
• AI Virtual Agent
• SMS/WhatsApp Messaging
• MIR Elite:
• Advanced Quality Management (QM)
• Emotion Detection
• Recording encryption with key management
MITEL CX ADD-ONS
• MIR Essentials, Premier, Elite (ASC)
• MIR Insights AI (ASC)
• Analytics AI (Softcom)
• GenAI Interactions (Talkative) / Virtual Agent
• CX WFM (Calabrio)
• CX Continuity (Neverfail)
• CX Outbound (Noetica)
• ASR / TTS (Google)
• Full IVR session licenses (including embedded CSAT survey, others)
• Administrator User
Enquire about this offer: info@btc.bw