Fault Communications

Active Outages

Stay on track with all Botswana Telecommunications Corporation active faults happening in around the country. With round the hour dedicated faults team, all individual faults will be updated at intervals to ensure that we keep you as our customer aware of our resolution and troubleshooting times. Take a step further to receive interval updates about a fault within your locale by clicking the “Notify Me” button and leave your details, our team will keep you looped to ensure you do not miss our resolution alerts.

Active Outages

OutageID	Ticket No.	Location	Area	Description	Affected Service	Severity	Date	Estimated Time Resolution	Status
12	TT-20230405-00073	GABORONE	Kgale View	Cable Theft - Kgale View Cab 249	Fixed Internet & Voice	Critical		11:30 PM	Cables Out of Stock - services to be migrated to other technologies
14	TT-20230406-00012	MOCHUDI	Mochudi RLU2 Cab 7 infront of Segale primary school	Malicious damage of 200/0.5, 6m & 20/0.5 cables	Mochudi RLU2 cab 7 customers	Critical		03:30 PM	Cables Out of Stock - services to be migrated to other technologies
15	TT-20230406-00024	MOCHUDI	Mohudi RLU2 cab 9 at Mosanteng	Malicious damage of 100/0.5 copper cable	Mochudi RLU2 cab 9 customers	Critical		04:30 PM	Cables Out of Stock - services to be migrated to other technologies
32	TT-20230412-00047	GABORONE	gabane	CABLE THEFT – GABANE CAB	DATA	Critical		07:55 PM	Cables Out of Stock - services to be migrated to other technologies
49	TT-20230503-00024	GABORONE	GABANE	CABLE THEFT – GABANE CAB 1	VOICE+ADSL	Critical	03/05/2023	04:30 PM	Cables Out of Stock - services to be migrated to other technologies
60	TT-20230512-00031	GABORONE	Gaborone Block 3 Cab 113	Cable Theft	Gaborone Block 3 Cab 113	Critical	12/05/2023	11:00 PM	Cables Out of Stock - services to be migrated to other technologies
62	TT-20230512-00036	GABORONE	Molepolole	CABLE MALICIOUS DAMAGE – MOLEPOLOLE CAB 6	Molepolole cab 6 customers (Voice+Adsl	Critical	12/05/2023	08:30 PM	Cables Out of Stock - services to be migrated to other technologies
73	TT-20230525-00015	GANTSI	GANTSI CAB5	CABLE THEFT AT GANTSI CAB 5 AFFECTING KHURA KHURA CUSTOMERS	FIXED VOICE & INTERNET - KHURA KHURA CUSTOMERS	Critical	25/05/2023	06:40 PM	Engineers Dispatched
74	TT-20230525-00019	GABORONE	TLOKWENG CAB 65	CABLE THEFT - TLOKWENG CAB 65 (Cables stolen on different sections in Metlhabeng)	FIXED VOICE & INTERNET	Critical	25/05/2023	08:21 PM	Engineers Dispatched
77	TT-20230528-00008	GABORONE	MOGODITSHANE CAB 277	CABLE THEFT – MOGODITSHANE CAB 277	DATA	Critical	28/05/2023	04:00 PM	Engineers Dispatched
OutageID	Ticket No.	Location	Area	Description	Affected Service	Severity	Date	Estimated Time Resolution	Status

Resolved Outages

Access all BTC resolved faults to aid you in either your bill disputes or follow up with fault management logged tickets

Resolved Outages

OutageID	Trouble Ticket No.	Location	Area	Root Cause	Resolution Time	Status
3	TT-20230403-00022	LOBATSE	Molapowabojang	Faulty circuit breaker	03/04/2023 05:03 PM	Resolved
4	TT-20230403-00026	GABORONE	G/West Phase 2 Near Earlybird Pre School	Copper cable theft	03/04/2023 07:00 PM	Resolved
5	TT-20230403-00034	MAHALAPYE	MOGAPI	BOOST CHARGING AS BPC METER WAS ON CALL	03/04/2023 09:17 PM	Resolved
6	TT-20230404-00023	MAHALAPYE	MOOKANE	POWER FAUILURE	06/04/2023 07:49 AM	Resolved
7	TT-20230404-00039	GABORONE	DIGAWANA	Power failure	08/04/2023 05:49 PM	Resolved
8	TT-20230406-00028	MOCHUDI	Oodi	HBS is unstable suspect interference. DigitalGae Tech changed the HBS operational frequency post spectrum analysis.	06/04/2023 10:23 AM	Resolved
9	TT-20230410-00010	KANYE	KANYE RLU1	The standby generator had failed to start automatically when mains power was cut-off. Therefore FE started the standby generator manually to power the site	10/04/2023 11:25 AM	Resolved
10	TT-20230417-00025	GANTSI	TSAU - SHAKAWE	Fibre cut 20.6km from Sehithwa direction Tsau.	17/04/2023 08:35 PM	Resolved
11	TT-20230417-00020	GABORONE	MOLEPOLOLE-MAPHARANGWANE	FIBRE CUT	17/05/2023 05:48 PM	Resolved
15	TT-20230404-00023	MAHALAPYE	MOOKANE NGN FAILURE	UNKNOWN FAULT RESTORED WHILST INVESTIGTING	31/03/2023 10:49 AM	Resolved
OutageID	Trouble Ticket No.	Location	Area	Root Cause	Resolution Time	Status

Scheduled Outages

View upcoming scheduled work in and around your area

OutageID	Trouble Ticket No.	Location	Area	TypeofWork	Service Affected	Start Date	End Date	Severity
12	003PRC290823	ORAPA	Omaweneno, Ngoma, Gumare, Tsau, Orapa and surrounding areas	BOFINET: HUAWEI OSN8800 SOFTWARE UPGRADE FROM V1R9 TO V1R13	All Customers Using Fixed Phone,Internet and Mobile	19/09/2023 12:00 AM	19/09/2023 04:00 AM	Critical
13	009ERFC150923	GANTSI	ABSA , Landboard, BURS, BANCABC, ACME	GHANZI 144 FIBRE LOOP CABLE REPLACEMENT	All Customers Using Fixed Phone and Internet	19/09/2023 12:00 AM	19/09/2023 06:00 PM	Critical
OutageID	Trouble Ticket No.	Location	Area	TypeofWork	Service Affected	Start Date	End Date	Severity

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